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Download History has stopped?

Viewing 16 posts - 1 through 16 (of 16 total)
Jan 5, 2021 at 9:43 pm #144072

Basil Bahrani
Participant

The download history count on my website dashboard has stopped on the 12th December 2020. I know there have been downloads since then but can’s see the history anymore? Any ideas how to see this information again? Thanks.

Jan 6, 2021 at 2:54 am #144076

Nayeem Riddhi
Moderator

It is working fine from our side, can you please which version of WPDM you are using and PHP version too

thanks

Jan 6, 2021 at 7:03 am #144094

Basil Bahrani
Participant

I am using WPDM Version 3.1.12 and PHP 7.2.34. I think I need to update my PHP.

Jan 6, 2021 at 7:05 am #144095

Nayeem Riddhi
Moderator

please update, let me know if it works for you. if doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Jan 7, 2021 at 4:59 pm #144201

Basil Bahrani
Participant

All updated to PHP 7.4 but the problem has not cleared. Is there anything else I can check to see what is causing the issue? Thanks.

Jan 7, 2021 at 5:18 pm #144205

Nayeem Riddhi
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Jan 8, 2021 at 3:50 pm #144246

Basil Bahrani
Participant
This reply has been marked as private.
Jan 9, 2021 at 3:43 pm #144283

Nayeem Riddhi
Moderator

Have you recently install other plugins if there conflicting with it, please check, you can also enable/disable other plugins for checking the issue, please let me know then

thanks

Jan 10, 2021 at 3:20 pm #144333

Basil Bahrani
Participant

I’ve checked recent plugins and no change when I enable/disable other plugins. Still not getting any history update even if I do a direct download?

Jan 12, 2021 at 9:31 am #144394

Nayeem Riddhi
Moderator

Download history feature is working fine from our side, there may be somewhere conflicting, you can also switch the theme for checking

thanks

Jan 15, 2021 at 9:37 pm #144633

Scott Peterson
Participant

I am also having the same problem. My history of downloads stopped working around December 11th. This is really important for me as my site needs to track downloads for legal reasons.

I was autoupgraded to version 3.1.12 at some point. It Would be nice if your change log listed dates

I am on WP Version 5.6
I am using PHP 7.4.14
I have disabled every plugin except for the downloads plugin. I usually host files on s3 so I used WPDM but I have also disabled this and tried downloading files from the media library.
I have also tried different themes

It does not work.

Jan 16, 2021 at 9:24 am #144644

carin otten
Participant

Yes, here also…No download history anymore. Tried all of the above advices NONE of them are working. No I am not certain anymore IF I want to buy PRO.

Jan 16, 2021 at 11:10 am #144655

Shahjada
Keymaster

Please try deactivating and reactivating the plugin, download history should work file after DB update. The process will not harm your data or settings.

  • This reply was modified 3 years, 4 months ago by Shahjada.
Jan 18, 2021 at 1:15 am #144717

Scott Peterson
Participant

I disabled the plugin and reactivated it. The problem is a little fixed. By this, I mean that a file being downloaded from my local media is now tracked (this was broken before) but all of my files that exist in S3 (which is 99$) are NOT being tracked.

Jan 18, 2021 at 7:28 am #144726

Shahjada
Keymaster

Hi,
Please update the amazon s3 add-on ( https://www.wpdownloadmanager.com/download/wordpress-amazon-s3-storage-plugin/ ), the latest version of the s3 add-on will track the downloads.

Jan 18, 2021 at 1:28 pm #144746

Scott Peterson
Participant

Yes, I was able to upgrade and that did fix the problem.

I was not aware that I was behind on versions. How come it did not show as an update in the WP plugins area?

Viewing 16 posts - 1 through 16 (of 16 total)

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