Nayeem Riddhi

Hello Giuseppe Uggeri,

Hope you are well. For your requirement, please kindly check this add-on, https://www.wpdownloadmanager.com/download/advanced-access-control/. Please kindly check and let me know if you have any more queries.

Thank you and regards

I think it may have a conflict between your plugins or theme or maybe conditional display. Am i able to disable one by one other plugins for testing if there any conflicts. I can also switch theme to another for checking.
Please kindly check and let me know.

Thank you and kind regards

Please kindly check now.

Thank you

What message you are getting for this issue? Please kindlylet me know.

Thank you

For cancelling auto-renew please send an order note from this Page by following This. Please check and let me know if you have any queries more.

Thank you and kind regards

You are welcome.

Thank you

Hello Corentin CPCI,

Hope you are well. For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

I have checked from this package, https://dharmagar.org/download/wpdm-test/, it is working properly for dropbox attaching and downloading. Please kindly check and let me know.

Thank you and regards

Glad to hear this. Please kindly check and let me know if you have any queries more.

Thank you and regards

Hello Antoine Tempe,

Hope you are well. And really sorry for your situation. Can you please kindly check here, https://www.wpdownloadmanager.com/terms-and-conditions/, the refund policy section which is applicable to all users. Please kindly check.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Please use this CSV now, I have made it for you from exported CSV,

https://we.tl/t-H7Eafzmr4R

please kindly let me know if it works for you.

Thank you

If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

For exporting the CSV file, you can’t able to directly import the same CSV file. For this, you can check this article, https://www.wpdownloadmanager.com/doc/bulk-import/ you can also check the below CSV file and can edit this file too for importing,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

Please kindly check and let me know.

Thank you and regards

Hello Steve Montano,

Hope you are well. And sorry for the inconvenience. We have here policy, https://www.wpdownloadmanager.com/terms-and-conditions/, for refunding purchase also for auto renewal. Can you please kindly check and let us know.

Thank you and regards

Hello Aarav Infotech,

Hope you are well. For transferring/migrating WPDM, you have to use a good FTP tool or you can also follow these articles,

The Best Way to Migrate a WordPress Website

https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/

please kindly check and let me know.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Hello Marcus Wareham,

Hope you are well. You can adjust the time from Downloads > Settings > General > File Download > Private Download Link Expiration Period. Please kindly check.

Thank you

Hello Duda,

Hope you are well. It maybe CSS issue from your theme, Can you please put below CSS in Customizer > Additional CSS section.

@media only screen and (min-width: 480px) and (max-width: 767px) {
    body {
        --pcctain: 480px !important;
    }
}

I hope it may work for you then.

Thank you

If you want to check history section how it is working or coming, you can check this directory file,

download-manager/src/Admin/views/stats/history.php

Please kindly check.

Thank you

Hello Kees Krul,

Hope you are well. We have not such settings for Cloudflare adjusting. You can also contact Cloudflare support. Please kindly check.

Thank you

Please kindly share the related package URL. And the login token URL don’t giving access to backend admin. Please kindly check.

Thank you

Glad to hear this. Please never hesitate if you face any issue with WPDM.

Thank you and regards