Forum Replies Created
Hello @ronjabaum,
Hope you are well. For #1, Yes, possible, you can set default access for the certain role by this add-on,
And for #2, Can you please elaborate on the issue, editors to see the Package Settings box in the backend, I have checked from my testing side, editors are also able to access the package setting panel. please let me know
Thank you and regards
Hello @wario,
I think Enable automatic updates for plugins is not enable from your side. please check
Thank you
Hello @wario,
Hope you are well. I have checked that, you are using an old version of WPDM. can you please update your version to the latest one? The texts you are claiming those texts are already translate ready. please update your copy and I hope it will resolve your issue. please let me know then
Thank you and regards
Hello @jorgesotolongo,
Yes, the single-wpdmpro.php will disappear after updating the theme. It is better you may keep a backup of the file.
And for the PDF view, it is giving the server error in the console
Can you please contact your server administrator regarding the issue? please let me know then
Thank you and regards
Hello @jorgesotolongo,
The issue regarding the featured image double has been resolved by creating a single-wpdmpro.php file in your theme folder. Add for view button PDF issue, I think there may have been a conflict from your side. can you please enable/disable other plugins for checking, please let me know then
thank you and regards
Hello @jorgesotolongo,
Hope you are well. And sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @ikram_dirujii,
I have checked several packages and your text too in the search engine but the second link is not coming related the issue, please check my attached image,
I think which google is claiming can be breadcrumb issue too, please check your theme SEO tool, which also may help you.
Thank you and regards
Hello @ikram_dirujii,
Can you please tell us how do you are searching in the search engine or getting the links for WPDM packages, please let us know. you may provide screenshots or links.
Thank you and regards
Hello @limon-y-kiwi,
Can you please let me know which text modifications you have done that we can make the backup for the next update
Regards
Hello @ikram_dirujii,
Hope you are well. Are there all page templates you have made in the same format, the page template format also can cause the issue with the download link URL. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @msabahi,
Can you please share your related page/package URL for checking? We are also using PHP version: 7.4.25 from our testing side. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @corigen,
Without pressing the download button, we have such an add-on called, https://www.wpdownloadmanager.com/download/lazy-download-add-on/ and pressing immediate download you may check our template tags from here, https://www.wpdownloadmanager.com/doc/templates/template-tags/, you can use template tags in your related page or link templates. and get it to work thereby
Thank you and regards
Hello @cialgar,
Can you please open a separate ticket for your issue, please. we shall check it for you
Thank you and regards
Hello @thandiinlondon,
Your download packages files are downloading properly now. I have unchecked the below option from Download > Settings > Basic
Activate flat download url(beta)
Now downloads are properly working. please check
Thank you and regards
Hello @thandiinlondon,
Hope you are well. And sorry for the inconvenience. Can you please share the related package URLs, and if possible, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @lmscosta,
The user can’t able to download the file after the expired date. However, do you want to hide the 1(file)s and file size option/field too from here. please let me know
Thank you and regards
Can you elaborate more on your query, please? And Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.
Thank you and regards
Hello @lmscosta,
Hope you are well. can you please elaborate more on your issue? are you talking about this Download Availability Period option as I image attached
please let me know
Thank you and regards
Hello,
Can you please check our directory add-on here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, if it fulfills your requirements. Otherwise, you may keep a customization request here with your requirements,
Thank you and regards
Hello @msabahi,
Hope you are well. And sorry for the inconvenience. I have checked that WPDM Newsletter is working fine from my side. I think there may have been a conflict from your side. can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then
thank you and regards
Hello Fahmi,
Can you please elaborate on these two points?
-Trying to show only certain documents on certain products.
-Trying to show certain documents of those displayed on a certain product for only certain users.
if possible, please share links or examples
Thank you and regards
Hello @shajela,
Please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @rwickham,
Hope you are well. Can you please manually download and install the add-on?
I hope it will work fine then
Thank you and reagrds
Hello @t2webmaster,
Hope you are well. And sorry for the inconvenience. Export stats is working fine from my side. Please make sure your WPDM Plugin is on the latest version and other add-ons too. And there may have conflict too, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then
thank you and regards
Hello @rwickham,
Glad to hear this your problem has been resolved. However, we are still developing and adding new features to our add-on. Our developer will see your issue and implement it thereby. Moreover, you can see our Gutenberg Blocks add-on too,
Thank you and regards