Forum Replies Created
Hello Juan Gordo,
This issue is not happening from our many users. I think particularly some plugins from your side causing this issue, like cache plugin that can cause the issue too. can you please enable/disable other plugins for checking that issue? please let me know then
Thank you and regards
Hello Cedric,
It needs to admin role to adjust the code for WPDM single page. or, you are also able to adjust it. Just create a single-wpdmpro.php file in your active theme, then copy the code from your theme single.php file and find out which portion of code is responsible for the navigation and remove that from the single-wpdmpro.php file. Thus it will work fine then for you. please let me know
Thank you and regards
Hello JUNTO LLC,
This error is appearing here, for the issue in the browser console,
Can you please refer to them? I hope it will help them
Thank you and regards
Hello Michael,
Hope you are well. And sorry for the inconvenience. We have found the issue. soon you shall be updated
Thank you and regards
Hi Alessandro,
You can do this by renaming the file or with the folder and making naming convention with the file, thus you will be able to make the version with your files and folders. I hope you have understood
Thank you and regards
Hello William,
Hope you are well./ And sorry for the inconvenience. can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Alesandro,
Ok, I shall check the plugin code and also make a test on my testing site. And let you know about the issue. please let me know if you have any other queries
Thank you and regards
Hi Alessandro,
I think it is normal user habitual work. please let me know if you can now work with the Asset Manager feature.
Thank you and regards
Hello Keith,
It is still in our bug lists. I hope soon it will be updated
Thank you and regards
Hello Alesandro,
Hope you are well. For this shortcode [wpdm_my_downloads login=1] with Advanced Access Control add-on, when you assign a particular package to a user. That user will access that package which has been already shared with him/her. And for role-based restriction, you may check the Allow Accessoption from package settings. please let me know if you have more query
Thank you and regards
Hello onlineatwork,
Really sorry for your inconvenience. The Version and Allow Access issue was caused by the WPDM - Default value add-on. We have updated the add-on and also installed the latest version of the add-on on your side. Now Frontend uploader package settings are working properly for editing and saving data. please check
thank you and regards
Hello Kevin,
Sorry for the inconvenience. please continue the discussion there. I hope you should get the resolution
Thank you and regards
Hello dshank,
Your credentials are not working. please check
Thank you and regards
Hello @juan_ateb,
I have again tried from my browser with a test premium package. It is working fine from my side from your site. Can you please check again elaborately the issue? please let me know then
Thank you and regards
Hi Alessandro,
Sorry for the inconvenience. please check these settings as I image attached from Basic Settings,
I hope it may help you
Thank you and regards
Hi Alessandro,
If you are already using the Download Manager Pro version you shall get it from Downloads > Asset Manager as I image attached
please check
Thank you and regards
Hello Alessandro,
Are you missing the Digital Asset Manager from Downloads > Asset Manager?
also, you can check this article too
Say hello to the Digital Asset Manager for WordPress and WPDM 5 ( EPSILON )
please let me know if it helps you
Thank you and regards
Hello William,
Hope you are well. Can you please again collect your license key from your purchased account?
or you may also follow this doc, https://www.wpdownloadmanager.com/doc/settings/license/
If the problem persists with the license key, please mail support@wpdownloadmanager.com for the issue
Thank you and regards
Hello Yvonne,
Hope you are well. Can you please elaborate on the page template display order of packages within categories issue please? Are you trying to bulk apply to set page template initial state from package settings? if possible, please share some screenshots or related links too for elaborating on the issue. Hearing back from you
Thank you and regards
Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.
Thank you
Hello Mario,
I shall update about the issue, soon
Thank you
Hello Ubong,
Sorry for the inconvenience. It was caused because from Premium Package settings Allowed Countries were empty. I have checked all, now the form is working now
please let me know, if the problem has been resolved and if you have more query
Thank you and regards
Hello Alessandro,
Hope you are well. Yes, you can create a subdirectory/folders inside the uploads folder, and for WordPress file and directory structure, please check this article,
please let me know, if you have more queries
Thank you and regards
Hello Ubong,
I was reproducing the issue from my testing site. However, glad to hear that, it is working fine now. please let me know if you have other more queries
Thank you and regards
Hello @juan_ateb,
Sorry for the inconvenience again. can you please elaborate on the issue again briefly? if possible, please, reactivate your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards