Nayeem Riddhi

Hello Nadine,

I think there may be a conflict within your plugins or theme for ajax loading. Can you please enable/disable other plugins for checking and also can switch themes for checking. please let me know then

Thank you and regards

Hello carin otten,

Hope you are well. Yes, You can move Free to the PRO version. And you will not lost your previous packages. I hope you have understood.

Thank you and regards

Hello Nadine,

Sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Nadine,

Hope you are well. The shortcode is working properly from my side. I think you should put link-template-default in the template parameter like template="link-template-default". please check and let me know then

Thank you and regards

Hello jean-louis,

Have you followed the above confliction checking procedure? please check and let me know. I hope there should be a conflict somewhere. It is working properly from my side.

Thank you and regards

Hello Zahid,

Does the conflict occur with our this plugin? https://www.wpdownloadmanager.com/download/wpdm-the-movie-database/, please let me know

Thank you and regards

Hello jean-louis,

Hope you are well. I think there may have a conflict somewhere. Can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thank you and regards

Hello David,

I want to clarify your claim point no: 2,

Use the package download link e.g. <website>/download/<package_title>/?wpdmdl=<package_id>. Secure but if user not already logged in, results in permission-denied.txt

please check from the logout browser or incognito mode browser, you shall find the login option as I image attached,

and please also use the Email Lock option, thus all features will work properly. please check and let me know

Thank you and regards

Hello Zahid,

Hope you are well. And sorry for the inconvenience. Can you please check your PHP log error info regarding the issue? you can also enable/disable other plugins for checking and also can switch themes for checking. please let me know then

Thank you and regards

Hello veker,

Yes, possible. please check the Widgets panel. The widgets are already registered there as I image attached,

please let me know then

Thank you and regards

Glad To hear this your problem has been resolved

Thank you and regards

Hello veker,

Can you please check our shortcodes doc?

https://www.wpdownloadmanager.com/doc/short-codes/

you can also use this shortcode on your frontpage, please let me know

Thank you and regards

Hello Anton,

if you want to exclude download posts in the search result in your site, please put below code in your theme functions.php,

add_action( 'init', 'wpdm_custom_type', 99 );
function wpdm_custom_type() {
    global $wp_post_types;
    if ( post_type_exists( 'wpdmpro' ) ) {
        $wp_post_types['wpdmpro']->exclude_from_search = true;
    }
}

I hope it will work fine then

thank you and regards

Hello David,

Have you checked this option too as I image attached from media library for protecting file,

please let me know

Thank you and regards

Hello veker,

Can you please check this article, https://www.competethemes.com/blog/show-one-category-homepage/ for showing category posts on the home page, please check and let me know

Thank you and regards

Hello Anton,

Hope you are well. Can you please elaborate more on your issue? please share the related URL, if possible also share some screenshots.

Thank you and regards

Hello veker,

Please browse your Downloads > Categories, then Edit Category and please set the settings as I image attached,

Then View the category in the browser, if the category has downloads packages, then you should get your required view. please check and let me know

Thank you and regards

Hello Fabio,

Hope you are well. And sorry for the inconvenience. I have checked from my side with the latest version, it is working fine here. please make sure if there main WPDM plugin and all add-ons are on the latest version. Also, check your PHP and WordPress versions too. please let me know then

Thank you and regards

Hello Kyle,

Sorry for the inconvenience. I hope it will as soon as possible

Thank you and regards

Hello Majid,

Hope you are well. Do you want the flat URL of the attached file for a particular package? please let me know

Thank you and regards

Hello veker,

Hope you are well. Are you trying to get the appearance like the attached image?

Download manager WordPress Help

please elaborate on it and let me know

Thank you and regards

Hello etc,

Hope you are well. The Categories block has not orderby settings for now. However, you may use the All Downloads Table Gutenberg block. Otherwise, you may also can use the plain shortcodes too. You shall get the shortcode lists from here,

https://www.wpdownloadmanager.com/doc/short-codes/

If you are using Elementor, you can use check this add-on too,

Elementor Addons

please check

Thank you and regards

Hello Kyle,

I have added the issue to our bug lists. I hope soon it will be updated.

Thank you and regards

Hello Esteban,

Hope you are well. Yes, please continue there with your previous thread

Thank you and regards

Hello blaksheepdedesign,

Hope you are well. And sorry for the inconvenience. Can you please follow this doc again for collecting your license key?

License

please try to deactivate and activate again WPDM plugin. I hope, thus your problem should get resolved

Thank you and regards