Nayeem Riddhi

Still showing the same message. Please kindly check.

Thank you

The issue was bug in our plugin. It has been fixed. I hope soon you shall get the updated version in release.

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While trying to access login page giving,

Forbidden
You don't have permission to access this resource.

Please kindly check.

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We generally not refund the price after any purchase made until it is not working as functional. But you can cancel its subscription. For cancelling auto-renew please send an order note from this Page by following This. Please kindly check.

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I have already fixed the issue. It may waiting for release from our team authority. Thanks for your appreciation.

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It can have cache issue or also can have typo something. However, Glad to hear that issue has been resolved. If you need further help with anything else, then please don’t hesitate to open a new topic.

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Does the shortcode work normal page or post outside of accordions? Please kindly check and let me know.

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No, it should response something with html, please kindly check the response tab.

Thank you

Hello Anne D,

Hope you are well. I can’t able to inspect the page for checking what does the network response is. Can you please elaborate on it? Please kindly check and let me know.

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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

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Hello Crystal Fountains,

Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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Are you facing the two button texts translation? Save Changes , Save and Notify Admin text. Please kindly check and let me know.

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Hello luukmuu lakkanacheewan,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Please kindly let me know if you face issue again.

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Am I able to enable/disable plugins or switching theme for checking if there any conflict between other scripts? Please kindly let me know.

Thank you

It is coming from your theme single.php file, you can also copy the single.php file of your theme, edit the file for next, previous section and rename it single-wpdmpro.php file. Thus, I hope it may resolve your issue. Please kindly check.

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Hello Edouard Boisset,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

It was changed somehow, please kindly check now, https://wpdmpro.w3eden.com/download/xlsx-file-test.

Thnak you

Hello Jay Adams,

Hope you are well. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

You may changing your login account or browser some conflict deleteing token access. Can you check it from different browser? Please kindly check and let me know.

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Hello Matthew Skill,

Hope you are well. You can do it in the PRO version as I image attached,

Please kindly check.

Thank you

Hello Pascal Fischer,

Hope you are well. For updating your add-on or plugin please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will may not work properly for some server settings. please kindly check and let me know, if you have any queries.

Thank you and kind regards

I have checked that you have not set any dropzone page yet. Please kindly check.

Thank you