Forum Replies Created
Hello,
Sorry for your inconvenience again. It can be part of conflicting with their script. Otherwise, it is working properly. If you ask for help from them, I hope you should get the patch solution. Thanks for your appreciation.
Thank you and regards
Hello Sajah Popham,
Hope you are well. And welcome to the forum. And sorry for your inconvenience too. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Silvija Safranko,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Lukas Barta,
Hope you are well. For downloading individual files, you can check our this add-on,
please check the demos and the details. I hope it should work for you.
Thank you again and regards
Hello Joel Wolfgang,
Hope you are well. I have forwarded your issue to our related team authority. In the meanwhile, you can continue with our History and Stats feature from the Downloads > Stats option. please check. Thanks for your appreciation.
Thank you again and regards
Hello Chris Clarke,
Can you please consult with the Avada support team too? You can also take their support for resolving the issue. please check and let me know
Thank you and regards
Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
The conflicting plugin is Avada Builder, while deactivating it is working properly now. I think it can happen to conflict with its styles/script option too. please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
I have checked your issue. Deactivating other plugins the form lock works properly. can you please enable/disable other plugins for checking which plugin causing the issue? please check and let me know
Thank you and regards
Hello frank,
You shall find your license key here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases as I image attached,
please check and let me know
Thank you again and regards
You can also collect the license key again following the doc.https://www.wpdownloadmanager.com/doc/settings/license/ if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
I can’t able to login here, https://millpond.co.nz/wp-admin for checking the package details with your above credentials. please check and let me know
Thank you and regards
You are also able to download manually the latest version from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. please check and let me know
Thank you and regards
Does the issue raising here as I image attached,
while clicking login there are many errors showing in the browser console. please elaborate on it.
Thank you and regards
Hello Alc Cad,
Please search from the Select Package input option. It will suggest to you the related packages/files. It is working properly from my side. please check and let me know if the issue remain
Thank you again and regards
For this feature, you are able to manage/organize categories. If you need any extended feature you are also able to keep feature requests here,
Or you can also take customization services. I hope you have understood. please check and let me know
Thank you and regards
Hello John Suomi,
Hope you are well. You are also capable to do it manually or putting the link while package creation. please check and let me know.
Thank you and regards
Hello frank,
Hope you are well. For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem exists then you can also manually update the plugin
Thank you and regards
Hello Ninos Ego,
I have already forwarded your topic. if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
For disabling the Master Key functionality, we have no such option. But you are also able to keep a feature request here for that, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. I hope you have understood.
Thank you again and regards
we shall adjust it with the next update.
Thank you again and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello mbarbierato,
Hope you are well. For disabling the direct download possibility, you can also assign lock options for the packages/files. For more details, you can check it here,
please check and let me know
Thank you and regards