Forum Replies Created
Hello,
Hope you are well. And sorry for the inconvenience. you can open a separate ticket for this issue. Now, can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Franco Cazzaro,
Hope you are well. Yes, for email lock single file download option will not be visible. And while downloading the package it will give a zip file for all files for the related packages. I hope you have understood. please check and let me know
Thank you and regards
Hello Cedric Aka,
Hope you are well. For adding an image for every package, you can use the Featured Image option from the package adding metabox. And for shortcode usage you can use [thumb_WxH] you have to use like this [thumb_800x500] in your package related link template/page template, for more details and template tags, you can check this doc, https://www.wpdownloadmanager.com/doc/templates/template-tags/
For administrator’s authorization from frontend package, you can check this option from the Frontend Access WPDM settings as I image attached,
For the third requirement, you may also check the second solution. please check and let me know
Thank you again and regards
Hello Simhachalam konari,
I have checked your issue. please check now, https://fluentgrid.com/support/. For now, for the related link template, you can use the [download_link] template tag instead of this section
<a href="[download_url]" class="wpdm-download-link wpdm-download-locked btn btn-primary"><i class="fa fa-download" aria-hidden="true"></i></a>
and for the above section issue, we are checking and I have already forwarded it to our related team developers. You shall be updated accordingly for that issue. Thanks for your appreciation.
Thank you again and regards
Hello Simhachalam konari,
Really sorry for the inconvenience. can you please, give your temporary wp-admin login details here too in a private reply for checking the issue?
Thank you again and regards
Hello Simhachalam konari,
I have checked your issue from your previous ticket. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know then.
Thank you and regards
Hello Simhachalam konari,
I have checked your issue. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know then.
Thank you and regards
Hello Alchemy Lab,
You are also able to keep a feature request here,
and for other shortcodes or feature hooks, you may please explore this doc
https://www.wpdownloadmanager.com/docsfor/download-manager-pro/
please check and let me know
Thank you again and regards
Hello Alchemy Lab,
Hope you are well. We do not have any parameter called empty_message for the shortcode. You can check details here for other parameters,
However, for custom features or requirements, you can ask here with your details requirements,
please check and let me know
Thank you and regards
Glad to hear that :). If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot. Thanks in advance :).
The icons for download showing properly from my side. It may be a cache issue from your side. please clear your browser cache and let me know then.
Thank you again and regards
We are checking the issue and already forwarded the issue to the team developers. you shall be updated accordingly if any updates come.
Thank you again and regards
Hello Tilo Burkhardt,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
The issue has been fixed now. Instead of a link label, I have created a custom link template copy-call-action-template3 for all packages. Thus it is working properly now. please check and let me know
Thank you and regards
Hello Simhachalam konari,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
I have again forwarded the issue to our team developers. you shall be updated accordingly if any updates come.
Thank you again and regards
We are checking the issue and already forwarded the issue to the team developers. you shall be updated accordingly if any updates come.
Thank you again and regards
Hello Alexander Reach,
Hope you are well. And sorry for the inconvenience. Can you please provide a proper image screenshot indicating your issue? please check and let me know
Thank you and regards
Has the problem been resolved on your side for the above issue? please elaborate on it. if a new issue arises you can also open a new topic for it. please check and let me know.
Thank you again and regards
Hello Devin Shawn,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
No, with elementor it may not come out with help. but you can also use https://www.wpdownloadmanager.com/download/gutenberg-blocks/ this add-on too. please check and let me know
Thank you and regards
Glad to hear that, your issue has been resolved. No, your page template has been already backup in thisyour-active-theme > download-manager > page-templates directory. However, If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot. Thanks in advance :).
Hello fusion x,
I have made adjustments to your page template following this doc,
and made adjustments here your-active-theme > download-manager > page-templates this directory. please check now and let me know
thank you again and regards
Hello fusion x,
Hope you are well. if possible, can you please, give your temporary wp-admin login details in a private reply for checking and adjusting the issue?
Thank you and regards
Hello John,
Hope you are well. Welcome here to our forum support. Can you please share which video you are talking about? Please check and let me know
Thank you and kind regards