Forum Replies Created
Hello Andy Gilbert,
I have checked your issue. The template hierarchy is not working from your active theme because it may be conflicts with your theme scripts. Switching to another theme the template file overwriting is working properly as expected. please check and let me know
Thank you and kind regards
Hello pelin sazaklı,
Hope you are well. And sorry for the inconvenience. According to the terms and policy, if the product does not work for you within 14 days, a refund can be applied. However, for now, you can turn off auto-renewal. I hope you have understood. please check and let me know
Thank you and regards
Hello Andy Gilbert,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Kevin Yarbough,
please check now, I have adjusted the page from Front-end Settings > Login Page from WPDM settings. I hope now, it is working properly. please check and let me know
Thank you and regards
Hello Kevin Yarbough,
Can you please elaborate more on your issue? Clicking or browsing the account page redirects to the WPDM Login page now. please check and let me know
Thank you again and regards
Hello david,
Glad to hear that, it is working now. However, for the auto-renewal issues, please send an order note from the older details page,
Page URL: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
Thank you again and regards
Hello david,
You can continue with this shortcode too, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, please check here, https://www.cedim.org/wpdm-test. Somehow jstable=1 is not working from your site or may be conflicting somewhere. please check and let me know
Thank you and regards
please check now. It is working now, https://www.cedim.org/wpdm-test/, please check and let me know
Thank you again and regards
Hello david,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Kevin Yarbough,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Trisha Miller,
Thank you too. You can also keep a feature request here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/
Thank you again and regards
Hello Marcel,
Yes, it is possible, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/
Thank you and regards
Hello Olomedia,
We are checking the issue and already forwarded the issue to the team developers. soon you shall be updated.
Thank you again and regards
Hello Walter Del Prete,
For bulk apply, we have also an add-on called,
please check and let me know
Thank you again and regards
Hello Olomedia,
I was checking which plugin was making conflict, generally, shortcode works in link-templates too in our testing site. please switch to your default theme, If the active plugins have a dependency on it. please check and let me know then.
Thank you and regards
Sorry for the inconvenience. We are checking the issue and forwarded the issue to the team developers. soon you shall be updated.
Thank you and regards
Hello CScience,
Can you please let me know, which version you are using, now? please check and let me know
Thank you again and regards
Hello CScience,
Hope you are well. And sorry for the inconvenience. Can you please elaborate more on your issue? while trying to access with your above credentials, I can’t able to access your downloads history page. please check and let me know
Thank you and regards
Hello Olomedia,
While checking your issue and plugin deactivation, suddenly access gets broken. Can you please tell me how you have set default templates for packages and can you please tell does the shortcode you are trying to print works in the page templates for the packages, please check and let me know
Thank you again and regards
Hello Walter Del Prete,
Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,
because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = AuthorMore details can be found in the below link,
I hope you have understood now.
please check and let me know
Hello Trisha Miller,
Hope you are well. Glad to hear that, our products helping you a lot. And we are also here helping your necessary queries. But, However, we don’t have offline documentation/PDF for now. I hope you have understood. Please let me know if you have any other queries.
Thank you and regards
Hello Marcel,
please check now. I have adjusted the Allow Access option for that package. I hope it will work fine now. please check and let me know
Thank you and regards
Hello Bradley Harrison,
Can you please elaborate more on your issue? Are you talking about the Select From Media Library or Select From Server option? please check and let me know
Thank you and regards
Hello Olomedia,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards