Forum Replies Created
Glad to hear that, your problem has been resolved. However, if you need further any help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello jdh1178,
Does the issue appear from here as I image attached?
please check and let me know
Thank you again and regards
Hello jdh1178,
Hope you are well. Can you please let us know where the error appearing? does it cause any frontend issues too? please elaborate on it. please check and let me know
Thank you and regards
Hello Emanuele Maria Esposito,
Thanks for your reply. Have you tested enabling/disabling other plugins for checking, you may also switch the theme to another for checking for the issue. please check and let me know then.
Thank you again and regards
Hello perimetrik,
Hope you are well. And sorry for the inconvenience. I can’t able to access your shared CSV file, it needs credentials for previewing. However, Have you followed properly the sample CSV file here? you can also edit the file to your requirements. please check.
https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
Thank you and regards
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our related team authority. Thanks for your appreciation.
Thank you and regards
Hello Emanuele Maria Esposito,
Have you tried the above experiments/tests for checking the issue? please let me know
Thank you and regards
Hello Jason Levandoski,
Am I able to enable/disable other plugins for checking the issue? please let me know
Thank you and reagrds
Hello Emanuele Maria Esposito,
I was checking your issue. while checking suddenly this message is appearing on frontend
Internal Server Error and for the issue I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know then.
Thank you and regards
Hello Jason Levandoski,
Hope you are well. And sorry for the inconvenience. I think the issue is appearing because it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know then.
Thank you and regards
Hello Emanuele Maria Esposito,
Hope you are well. And sorry for the inconvenience. Can you please share the related package URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Glad to hear that, your problem has been resolved. However, if you need further any help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello,
Can you please let me know, Have you purchased the Single Domain license? if so, it should work only within a domain, not multi-domain. please check and let me know.
Thank you again and regards
Glad to hear that, your problem has been resolved. If you get some free moments, Can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot :). Thanks in advance.
Hello Guy Porritt,
Hope you are well. And sorry for the inconvenience. Can you please follow this doc again for collecting your license key?
please try to deactivate and activate again WPDM plugin. I hope, thus your problem should get resolved
Thank you and regards
Hello Jason Levandoski,
For — Invalid download link —, can you please open a new topic for your issue, please? we shall check it for you.
Thank you again and regards
Hello Andrei-Alexandru Deaconescu,
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our related team authority. Thanks for your appreciation.
Thank you and regards
Hello Andrei-Alexandru Deaconescu,
if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue in detail?
Thank you and regards
Hello Armin,
Sorry for the delay. I have again forwarded your issue to our team. Soon you shall be updated.
Thank you again and regards
Hello Jeff Young,
Hope you are well. And sorry for the inconvenience. We are checking the issue and already forwarded the issue to our related team authority. Thanks for your appreciation.
Thank you and regards
Hello Jeff Young,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Bradley Harrison,
Hope you are well. Choosing from the Select From Media Library option. By default, it will do so. You can also choose the other option too. When you attach files from the media library as a URL WPDM simply redirects to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the process. So, if your file is already in the media library, and you want the necessary calculations, please attach those files using the server file browser instead of the media library file selector. please check and let me know
Thank you and regards
Hello Nico Veenman,
I have forwarded the information from our team that, the shortcode is not using pagination at all, on the category page, it always will show all the items. However, On the home page, it will show only the items specified by the “items_per_page” parameter. I hope you have understood.
Thank you again and regards
Hello Martin,
Hope you are well. And sorry for the inconvenience. We are checking the issue and adjust it with the next update. Thanks for your appreciation.
Thank you and regards
Glad to hear that, your problem has been resolved. However, if you need further any help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards