Forum Replies Created
Your live site doesn’t showing the old version. However, you are using the old version of WPDM – Archive Page. Please kindly update it to the latest version. Please kindly check.
Thank you
Hello Ralf Korn,
Hope you are well. Really sorry if you are facing trouble with this message. But we don’t update plugin frequently. It may be one time in per month or one time within two months. Please consider this for now. Please kindly check and let me know if you have any queries more.
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Yes, I confirmed information from our team authority that, you can send package name to email with form lock and live forms plugin. Please kindly check.
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I have forwarded information to our related team authority again. Please kindly check and let me know if you have any more queries.
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Hello nesf,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Sorry for the inconveneince. For amazon s3 upload issue I have already forwarded it to our team authority. And for asset manager issue, does the File Browser Root from the settings get changing while switching free to PRO. Please kindly check and let me know.
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I am talking with our team authority with your requirement. Meanwhile please kindly let me know if you have any queries more. Please kindly check.
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I want to know more elaborately, when you create File(in free version)/Package(in Pro version), then you attach files to that File/Package. Do you want to send your users via Email the attached file name which the user will download or the whole File/Package name that we identify from WP-Admin > Downloads section. Please kindly check and let me know.
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Do you want to send via email attach file name individually or whole file/package name? Please kindly check.
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I think your new site proper migration is not happend, please check your site settings, permalink settings also if you know debugging you can check through debugging why the download page is not coming. Please kindly check.
Thank you
Hello Theo Wormsbaecher,
Hope you are well. I suggest you to use Form Lock, it has extended options that you may can collect information from your users. However, for details you may check these articles and plugin pages,
Form Lock – Ask users to fill a form to get access to download
also our form plugin, live form, https://www.wpdownloadmanager.com/download/wpdm-live-forms/.
Please kindly check and let me know.
Thank you and regards
When visting this page, https://jnbr.org/download/strategies-for-establishing-thailand-as-the-worlds-food-capital it is giving page can’t be found, can you please elaborate on it? Please kindly check and let me know.
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You shall be updated here from our team or I may also update you here.
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Ok, you can share your credentials in the private reply. Please kindly check.
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You can follow this doc, for overriding existing packages please use ID column in your CSV files,
And for sample CSV file, you can use it, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Please kindly check and let me know.
Thank you and regards
Please kindly check if your credentials for amazon s3 is ok or not. Also check when rendering the interface where you are facing issue, from browser console if any errors appearing or also you can check network tab for the response. It can also have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also can switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello luukmuu lakkanacheewan,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For license key, please check these two articles,
Please kindly check and let me know then.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Images are not available with your links. Please kindly check.
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For Email send, can you check with a SMTP plugin, if it is working properly or not. Please kindly check.
Thank you
You can use any popular plugin. You can check here, https://wordpress.org/plugins/search/Bulk+Featured+Image/. Please check and let me know if you need any help.
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