Forum Replies Created
Sorry for the inconvenience. I am forwarding the updated message to our team developers.
Thank you again and regards
Sorry for the inconvenience. I think it may be a conflict between your plugins or theme for this feature, it is working properly from our end and testing site. Am I able to enable/disable other plugins for checking? please check and let me know
Thank you again and regards
Great, this topic may be closed for now.
Thank you again and regards
For now, tags don’t have such options. But you can customize the tag’s downloads appearance creating archive.php in your active theme. You can also keep feature requests here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. please check and let me know
Thank you and regards
Hello Raquel Corrigan,
I have checked that, for products login register functions all are working properly as expected as I image attached,
It is also working for modal popups when not logged in. please check and let us know the issue.
Thank you again and regards
If you want one single file download, you may please attach one file for the package. Not multiple files. I hope you have understood.
Thank you and regards
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team developers. Thanks for your appreciation.
Thank you again and regards
Can you please check for this package,
https://wpdmpro.w3eden.com/download/download-test/
Please signup and login for your download button. please check and let me know, if it works for your requirements
Thank you and regards
If you are using Elementor, can you please check our this elementor add-on,
please check and let me know, if it helps you.
Thank you and regards
It is not possible to keep active both the Block only the download and Hide everything option. Because it is a global setting. Hide Everything will hide every content for the package for the particular user/role. And Block only the download will hide/restrict the download link only. I hope you have understood.
Thank you again and regards
Hello Laura Miner,
The Google Drive file link is working properly here,
https://literacylearn.com/download/wpdm-test/
however, you can also use our this add-on,
for your Google Drive files. And for your this package issue,
The Remote files can’t be zipped for the main download button, for remote files, only a single file download will work, as to create zip files, individual files need to be stored on the same server. So, for the multiple files attached detection gives the download a zip file. I hope you have understood.
Thank you and regards
Hello Raquel Corrigan,
Hope you are well. if possible, can you please, give your temporary wp-admin login details in a private reply to check/adjusting the issue?
Thank you and regards
please also check the attached image,
I hope it will help you.
Thank you and regards
I have checked your issue. I think this may be an issue with your SMTP settings issue, for not sending emails issue, can you please follow this article,
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
please check and let me know then
Thank you and regards
Hello Francesco,
The feature When user is not allowed to download Only Block Download Link/ Hide Everything works when you give/restrict permission for certain roles from the Allow Access option. For details you can check this doc,
please check and let me know
Thank you and regards
I have already forwarded your issue. please have patience for the update.
Thank you again and regards
Sorry for your inconvenience. As per the product description, all features are included. you can also check that. Now, you can let me know where you are facing trouble. please let me know, we shall fix that for you. please check and let me know
Thank you and regards
Hello Eric LABORDE,
Hope you are well. And sorry for the inconvenience. Can you please let me know which tool you are using for translating? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Frank Petersen,
Hope you are well. Can you please elaborate more on your issue? Are you talking about the Gutenberg block? you can also attach a screenshot too. please check and let me know
Thank you and regards
Can you please open a new ticket for the new issues, please? For here, the issue may be resolved. please check and let me know
Thank you and regards
If you give full permissions to the bucket associated with WPDM, then it should work for uploading a file to the Amazon S3 too. please check the permissions and let me know
Thank you and regards
Hello Laura Miner,
The credentials are not working for checking the issue. Can you please check and let me know?
Thank you and regards
Glad to hear that, can you please share the related URL and how much width you want to adjust? please check and let me know.
Thank you and regards