Forum Replies Created
I hope you will get a reply soon. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Hello Roland,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Mark Carpani,
Can you please open a separate topic for checking your issue? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Siamak,
Hope you are well. And sorry for the inconvenience. Can you please let us know which WPDM plugin version you are using? please check and let us know
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Hello Darren Tyler,
The category section showing blank as I image attached,
However for the slow-down issue, it can be related to the old WPDM version, can you please update the WPDM plugin to the latest? Moreover, if the issue persists, please share your error log info related to this issue from WordPress. please check and let me know
Thank you and regards
No, we have not documented the PDF Stamper hook here, https://www.wpdownloadmanager.com/doc/action-reference/. I hope you have understood.
Thank you and regards
Hello Florian Schils,
It would be better if you took from our services. However, it depends on which feature you want to enhance or which section you want to modify. if you want to modify certain features or improve, you can also knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. please check and let me know
Thank you and regards
Hello Florian Schils,
Hope you are well. Can you please let me know, if have you taken customization services from us? If you took it, you can contact the customization communication channel too. please check and let me know
Thank you and regards
Please check now. The mobile menu is working. I have disabled Frontend JS from the Downloads > Settings > User Interface settings. please check and let me know
Thank you again and regards
Hello Laura Miner,
I have tested a package that has an email lock and it is working properly as expected.
Can you please check again and let me know?
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Do the Invalid Link messages come from literacylearn.com? if possible can you please reactivate your site login credentials again? please check and let me know
Thank you and regards
Hello Werner,
Hope you are well. For now, there is no option to do it. However, it is a good option, we shall add it in the next update. thanks for your appreciation.
Thank you and regards
Hello heather,
The credentials are not working. can you please check again and let me know?
Thank you and regards
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello José Carlos Florán Romero,
Please check now. I have adjusted the File Browser Root deleting the forward slash from the endpoint as I image attached,
Thus, the Server File Picker is working properly now. please check and let me know
Thank you and regards
Hello heather,
Hope you are well. Can you please check this option from Downloads > Settings > User Interface as I image attached,
you can enable/disable these options for adjusting your issue. please check and let me know
Thank you and regards
Hello José Carlos Florán Romero,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Leviathan Srl,
We are checking the issue and already forwarded the issue to our team authority. thanks for your appreciation.
Thank you again and regard
Hello Rowan,
Please let us know if your issue is resolved or not. We are free to help you regarding any WPDM issue. please check and let me know
Thank you and regards
Hello Rowan,
I have checked your issue. The same version you are using, I am using my testing site. Here, the protection feature is working properly. I think it may be a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. If I can check this process, you can also permit me.
Thank you and regards
Hello Rowan,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello,
Please set up cron to auto-clean cache and session data. You can copy the cron URL from Downloads Settings Privacy and for the cron setup details instruction you shall find it here,
Mastering Cron Jobs: A Comprehensive Guide to Creating Cron Jobs with cPanel and Plesk Parallel
Please check and let me know, if you have more queries.
Thank you and regards