Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know
Hope you are well. Thanks for writing to us. We have a refund policy, you can check it here, https://www.wpdownloadmanager.com/terms-and-conditions/, For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
For excerpt we have no column for now, but if you are using this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, you can add any custom field for bulk importing. And for duplicating images we are checking the issue, I have already forwarded it to our related team. Please kindly check.
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Can you please share PHP log error, the error related to WPDM and when you are trying to upload files? You can check the error with this plugin, https://wordpress.org/plugins/error-log-monitor/, Please kindly check.
Have you checked disabling one by one other plugins for testing if there any conflicts. Also switching theme to another for checking? Please kindlt check.
