Nayeem Riddhi

Hello Laura Miner,

Hope you are well. Thanks for writing to us. Are you talking about the Downloads > Subscriber section as I image attached,

please check and let me know

Thank you and regards

Hello enric gustems,

Hope you are well. Thanks for writing to us. You can use the Email Lock feature from your Package Settings > Lock Options > Enable Email Lock and set it for Wait For Approval from admin as I image attached,

And then you can approve the email/user for downloading the package as the image attached from the Downloads > Subscriber section,

please check and let me know, if you have any queries.

Thank you again and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Chris,

For now, you can download file from the backend. you can also keep a feature request here for your requirements, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, please check and let me know if you have any queries more.

Thank you again and regards

I shall update you as soon I get any information.

Thank you again and regards

Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello Shawn Botha,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Luca Scelza,

You are using WPDM free version. For the free version, you have to modify the relevant template.

In this case, you can follow the below documentation,

Template Files

For default page template you are using page-template-default.php from this directory wp-content > plugins > download-manager > src > Package > views > page-templates > page-template-default.php

Now to modify this page template please copy the template and paste it here in this directory {active-theme-dir}/download-manager/page-templates/,. And then you can adjust the template by removing the [download_link] and other required information. Thus you can modify and backup the page template for the update of the WPDM plugin.

And from Woocommerce please use the Redirect Only option, because, now we have modified the source link page. please check and let me know if you have any queries.

Thank you and regards

Glad to hear that, it is working from your side. However,

For issue #1, You can change the WPDM download page appearance from the page template, thus the download button will be removed.

And for issue #2, Sorry for the inconvenience. please switch to ‘Forced Download’. It will work properly in this option too. please check and let me know

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Chris,

Hope you are well. Thanks for writing to us. You can download dropzone files via backend from Downloads > DropZone > All Files > View(file action column) > File Info section as I image attached,

please check and let me know

Thank you and regards

Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello Luca Scelza,

I have tested creating this woocommerce product attaching the WPDM File Download URL

https://www.sushirole.com/product/test-product/

And the download is working properly for the stammped PDF file

My account

please check again and let me know

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards

I have already forwarded the issue claimed by Wordfence to our team authority. please check and let me know if you have any queries.

Thank you and regards

I have checked that, you are using the [image_gallery_500x500x3] template tag. For now, according to file type or extension, the icon will be displayed. However, for custom icons showing for your file, please create a dir named wpdm-file-type-icons inside /wp-content/uploads/ dir and add the icons in SVG format naming the extension of your file type, for example, if you want to change pdf file type icon, keep the pdf.svg in this dir /wp-content/uploads/wpdm-file-type-icons, Please check and let me know, if it helps you.

Thank you and regards

Yes, you can continue. Glad to hear that, your issue has been resolved. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards

Most of the claimed issues are old. However, if you want I can also forward it to our team authority. please check and let me know

Thank you and regards

Sorry for the misunderstanding, please update your WPDM – File Cart add-on. I hope you got my previous reply too. please check and let me know

Thank you and regards

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. please check and let me know, if you have any queries.

Thank you and regards