Forum Replies Created
Hello abbottaerospace,
Please copy the files from your old site wp-content/uploads/download-manager-files files to the new wp-content/uploads/download-manager-files folder. I hope then it should work fine. please check and let me know.
Thank you and regards
Hello Paweł Wojewodzic,
Can you please open a separate ticket for your issue, please? We shall check that for you.
Thank you and kind regards
Hello Editoriale San Paolo S.r.l,
Hope you are well. Thanks for writing to us. Updating payment information is possible when your orders expire. And for the username, you can’t change it directly now from your edit profile section. I hope you have understood. please check and let me know.
Thank you and regards
Hello LICEO CLASSICO GIROLAMO BAGATTA,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello abbottaerospace,
Hope you are well. WPDM attached files are generally stored in the wp-content/uploads/download-manager-files directory. If your files are showing attached for the packages. please check your files are available or not on that directory. Otherwise, if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know.
Thank you and regards
I have checked your issue. The CSV file from Subscribers should work fine. You can remove the date column from your exported CSV file, because, it is not a mandatory column for importing into convertkit. Thus, I hope it will resolve your issue. please check and let me know.
Thank you and regards
For that, for now, you can take our customization services, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ here. Also, you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please check and let me know.
Thank you and regards
I have checked that there are many plugins installed on your site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you want I can also check this process. please check and let me know.
Thank you and regards
Default value add-on is a separate plugin because there are many fields that you can set them by default. you can also check it here, https://www.wpdownloadmanager.com/download/wpdm-default-values/. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello Ronald Fenk,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Please share your upload URL where you are trying to upload. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Manually uploaded WPDM attached files are generally stored in the wp-content/uploads/download-manager-files directory. However, cloud storage attached files attach as for download link not upload to the wp-content/uploads/download-manager-files directory. I hope you have understood now. please let me know if you have any queries.
Thank you and regards
Hello carin otten,
I have already replied to the answer with your other ticket. All files through the Google Drive add-on attached will be attached with a link, they will remain in Google Drive, and the package will be downloaded from your site. I hope you understand now. please check and let me know if you have any queries.
Thank you and regards
Hello Holger Schrag,
Hope you are well. Thanks for writing to us. Well, there are many built-in templates available in the Downloads > Templates section. However, directly no templates are available that work with dark sites / dark mode. But, you can customize the appearance as per your requirements. I hope you have understood. please check and let me know.
Thank you and regards
Glad to hear that, it is working. All files through the Google Drive add-on attached will be attached with a link, they will remain in Google Drive, and the package downloaded from your site. I hope you understand now. please check and let me know if you have any queries.
Thank you and regards
Please keep the name what you have created in the Google Drive API console, the project/app name. please check and let me know if it resolves your issue.
Thank you and regards
please check my video it is working properly from your end too, https://we.tl/t-qLnxrIdzKN. Please check and let me know.
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Please elaborate on your issues if you have any. please check and let me know.
Thank you and kind regards
Can you please elaborate on iCloud, this is a Google Drive add-on you need to configure your API credentials from here, https://console.cloud.google.com/apis/credentials. And I have tested it now with test credentials from your end, it is working properly as expected. Please check and let me know.
Thank you and regards
Hello jasmin,
For translation, you can use a better translation plugin from wordpress.org repository. please check and let me know, if you have any issues.
Thank you and regards
Hello Ronald Fenk,
I think from the builder the shortcode is not rendering properly. It is now in default editor and it is working properly here, https://www.zivilschutz.at/mediencenter/ as expected. please check and let me know.
Thank you and regards
Sorry for your inconvenience. For now, the password and recaptcha lock will not work at the same time. You have to enable only one lock per package. However, for your requirement, you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Also, you can take our customization service here, https://www.wpdownloadmanager.com/download/custom-upgrade-service. please check and let me know.
Thank you and regards
Hello Ronald Fenk,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards