Forum Replies Created
Hello Daniel D.,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check/adjusting the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Rowan Stewart,
Hope you are well. Thanks for writing to us. Can you please elaborate more on how you are trying, if possible you can share the related URL and temporary wp-admin login details in a private reply to check the issue, you can also attach some screenshots too. please check and let me know.
Thank you and regards
Have you disabled browser inspect element on your site. It needs to enable for adjusting your issue. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
For this page, https://resources.advisorsexcel.com/resource/myga-rates/ needs credentials to access. Your above shared credentials are not working for this page. please check and let me know.
Thank you and regards
Can you please let me know too which WPDM version you are using? please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello Jacqueline CoteSherman,
Hope you are well. And sorry for the inconvenience. Can you please let me know which shortcode which feature is not working properly? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Jeff,
Hope you are well. And sorry for the inconvenience. Can you please follow this doc again for collecting your license key?
please try to deactivate and activate again WPDM plugin. Also check by clicking the license option if your linked sites is correct or not as I image attached,
https://dai323vbo0kfx.cloudfront.net/wp-content/uploads/2014/01/Generate_License_Key.png
I hope, thus your problem should get resolved
Thank you and regards
Hello Scott,
You are also able to request a feature request here elaborating on your requirements,
please check and let me know, if you have any queries.
Thank you and regards
We have updated the order status. And orders have been renewed. please check and let us know if you have any queries.
Thank you and regards
We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Can you please elaborate more, do you want to know if for a page [doc_preview] template tag has been included or not in the WPDM shortcodes?
And for PDF Viewer changelog you can check here the details, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. Please check and let me know.
Thank you and regards
Hello,
I want the URLs that PDFs have not been loading properly. I hope you get it now.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello Barry McCabe,
Hope you are well. And sorry for the inconvenience. For your downloads page slow issue, can you please share php error log details if any slow query error coming. And for download_stats delete, please use the option from Downloads > Settings > Privacy as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Please share the related URL, thus We can check the issue further. please check and let me know.
Thank you and regards
Yes, sure. I have already reactivated all the plugins. Please check and let me know, if you have any queries.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello WordPress Orangehill,
Hope you are well. Thanks for writing to us. I have checked that, the topic has been marked as resolved already. Has the problem been resolved on your side? please check and let me know
Thank you and regards
I have checked your issue. When clicking the category tree it creates two request in network tab, normally it creates one on working site. It creating a 301 Moved Permanently request, please check my attached image,
However, this issue maybe for your any server settings or configuration, for details you can check this article, https://www.allianceinteractive.com/blog/what-is-a-301-moved-permanently-and-how-to-fix-it/
Please check and let me know.
Thank you and regards