Forum Replies Created
Ok, I have got the issue. Can you please check individual purchase history too? If the total of individual purchases mismatches with statictis dashboard total there maybe an issue with the calculating system. please check and let me know.
Thank you and regards
I have back with information that an update is coming soon regarding the translation issue, please update the plugin whenever a new version becomes available. Please check and let me know, if you have any issues.
Thank you and regards
Yes, without adding the field it may not get the field. However, Glad to hear that issue has been resolved. If you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
I shall check the issue details reproducing from my testing site tomorrow. However, in the meantime, you can also give the steps you have created for the shortcode thus it is not working as expected. please check and let me know.
Thank you and regards
Hello Martin de Kryger,
Hope you are well. For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. Ad use the latest shortcode format from here for working properly, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. please check and let me know, if you have any queries.
Thank you and regards
Please share the related URL for checking the issue further. if possible, please, give your temporary wp-admin login details too in a private reply to check the issue.
Thank you and regards
I am trying to see individual orders, but it is showing empty from the WPDM orders section as I image attached,
Can you please check and let me know?
Thank you and regards
For customizing [file_list] part design you may have to customize the core PHP file wp-content\plugins\download-manager\src\Package\FileList.php from here. Find here the callback function for [file_list]. And this wpdm_package_files filter hook is now deprecated. You have to also backup this file in your local drive for the next update. please check and let me know, if you have any queries.
Thank you again and regards
I have forwarded again the issue to our team authority. Thanks for your appreciation.
Thank you and regards
Hello Serhiy,
Hope you are well. Thanks for writing to us. Can you please let me know what you are trying to implement ? I hope i can help you.
Thank you and regards
Hello,
I have informed from our team developer that, for now, please use the Form lock add-on, https://www.wpdownloadmanager.com/download/wpdm-form-lock/, where you can easily customize the form, also you can import the mails/configure it. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello YDP,
Hope you are well. And thanks for writing to us. The wpdm_all_packages shortcode search bar should filter the data with its table custom data too. It is working from my side. Can you please check again and let me know? if you still see any issues, please share the related URL. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
The search form is already here, https://www.wpdownloadmanager.com/support/. please check and let me know, if you have any queries.
Thank you and regards
It will overwrite the plugin file and will keep as long as you don’t update the theme. please check and let me know, if you have any queries.
Thank you and regards
For creating a backup for your adjusted file, you may follow this doc,
please check and let me know if you have any queries.
Thank you and regard
Hello Joe Batty,
Hope you are well. And sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue.
Thank you and regards
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Please use the below CSS. You can put the CSS here Dashboard > Appearance > Customize > Additional CSS or where you want to put it.
#wpdm-dashboard-contents .dashboard-card .text-muted.text-small {
display: none !important;
}please check and let me know if it works for you.
Thank you and regards
if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Can you please check individual purchases too if they are ok or not rather than the total sum? please check and let me know the details.
Thank you and regards
It can happen for many reasons such direct purchase with payment link or any purchases that are taken outside the WPDM system. Can you please check individual purchases too rather than the total sum? please check and let me know the details.
Thank you and regards
I have checked your issue and thanks for your suggestion. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello Jeremy Podger,
Hope you are well. And sorry if any inconvenience happened. Can you please share some screenshots regarding your issue? please check and let me know.
Thank you and regards