Forum Replies Created
Hello,
Have you tried for your client from a different browser if it is caused by the client browser? please let me know if you tried logging multiple users too and you have also said it is working for client users. please check and let me know.
Thank you and regards
I think for your issue you can use a better SMTP plugin from wordpress.org repository. Thus, I hope it may help you. please check and let me know.
Thank you and regards
Hello Fredrik Ålund,
Hope you are well. Thanks for writing to us. For your issue if you are using email lock for packages, please adjust properly the email template from Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer ), thus it will not go to spam folder. And for your invalid download link issue, please adjust settings from Download > Settings > General > Private Download Link Expiration Period as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Hello Sherry,
Hope you are well. Thanks for writing to us. For any custom requirements implementation, you can take our custom services from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. I hope you have understood. please check and let me know.
Thank you and regards
Hello ProWeb,
Hope you are well. And thanks for writing to us. If you are trying with an exported CSV file, it will not work for import directly with that. To work properly, please follow the instructions from here,
You can also edit this sample CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv it will work properly for you. please check and let me know
Thank you and regards
You can also try logging from different users if the stats is not updating. If it is working from different users it should be working as expected. From where it is not working it can be his/her browser issue. please check and let me know.
Thank you and regards
For package settings and download notification issues, I am going to forward it to our related authority. However, for stats issue, please suggest your client try from a different browser too. please check and let me know.
Thank you again and regards
Hello Hans Stamer,
Hope you are well. Thanks for writing to us. If you have upgraded from a very old version to the latest. Please check the latest version shortcodes from here,
Thus, I hope your problem will be resolved. please check and let me know.
Thank you and regards
For download notification, you have to enable it from the settings as I image attached,
And if downloads in the stats working from your side not from client, it could be a browser issue too. please check further.
Thank you and regards
Glad to hear this. Please let me know, if you have any queries.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
No, plugins not found message coming from wordpress.org repository. It is a premium plugin for WPDM. The plugin is not hosted on the wordpress.org repository. I hope you have understood. Please check and let me know if you have any queries.
Thank you and regards
I hope the stats are working properly as expected. However, it is more privileged that, you are using the Download Notification add-on. You can check with it with its multiple notification option. When the download happens it will notify you, then you can also check the stats report. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello Ken Irwin,
Hope you are well. Can you please elaborate on the search for documents in the download library? Please share the related URL on your query or any shortcode that you are using. please check and let me know.
Thank you and regards
I have also checked now. It is working properly as expected. I have also checked that most of the downloads are login-protected and you are also using the Download Notification add-on. However, by guessing we can’t say. It needs to check if after login downloads are not coming into the stats or not. Please check with the Download Notification add-on too if such issue you see. please check and let me know, if you have any queries.
Thank you and regards
Hello Anna Nguyen,
Hope you are well. Thanks for writing to us. Download Stats is working properly from our testing site. If possible, please, give your temporary wp-admin login details in a private reply to check the issue. And for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, I hope that it will solve your issue.
If the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello ProWeb,
Hope you are well. If your package settings and attached files are ok on the new site. Please check in your new hosting if the wp-content/uploads/download-manager-files directory and files exist or not. If not available please copy the files from your old site wp-content/uploads/download-manager-files to the new wp-content/uploads/download-manager-files folder. I hope then it will resolve your issue. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
For now, you can continue with this solution. please let me know if you have any queries.
Thank you and regards
I think you have a solution too. You are not attaching files from Google Drive all the time when you will attach you can temporarily deactivate your conflicting plugin and then activate it again. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
No, I have deactivated plugins and switched the theme. I think there maybe a script conflict anywhere. After deactivation plugins and theme, Please redo activation one by one thus you can check where the conflict is creating. Then I hope you shall get the issue. please check and let me know.
Thank you and regards
Please check my attached video,
https://drive.google.com/file/d/1djZ8fsW9QnFKFCHWoICOY_CiIMiRg-0E/view?usp=sharing
It is working as expected from your end too. please check and let me know, if you have any queries.
Thank you and regards