Forum Replies Created
I have again forwarded your requests to our team authority. Sorry for the inconvenience.
Thank you again and regards
Hello Agnieszka Przewoźna,
I have back with information from our team authority that, please exclude https://viz-zone.com/plans/ this page from cache it should resolve your issue. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello Agnieszka Przewoźna,
Hope you are well. Thanks for writing to us. Yes, for purchasing any plan you need to give your account information, thus payment will be proceed. And reloading page doesn’t keep the selected plan value, it needs to select and continue for the next step. I hope you have understood. please check and let me know.
Thank you and regards
Hello jose alfredo pliego duarte,
Hope you are well. Sorry for the inconvenience. Please share your issue related URL. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Milo De Soricellis,
Hope you are well. Can you please let me know are you enabled password and captcha lock together for the package? please check and let me know.
Thank you and regards
Hello abbottaerospace,
Hope you are well. Thanks for writing to us. Can you please elaborate what you are trying to do or achieve? please check and let me know
Thank you and regards
I need to know the format of your convertkit tool that accept of CSV file. Otherwise I can’t able to adjust the CSV that is exporting from our WPDM. I hope you have understood it. please check and let me know.
Thank you and regards
You are welcome. I have removed the links from the first post. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
For the title of the download linking instead of [page_link], I have replaced [title] from your link template. And for backlinks issue, only first post here in public otherwise all replies are private with link. please check and let me know if you have any queries.
Thank you and regards
Sorry for the inconvenience. I think the CSV file is not totally prepare for importing into convertkit tool or you may have to edit column or row data of the exported CSV matching for importing into your service. For your information we have also an add-on for convertkit, https://www.wpdownloadmanager.com/download/wpdm-convertkit/. please check and let me know, if you have any queries.
Thank you and regards
Hello,
Please check now. You need to update all from settings as I image attached,
I hope now everything is working properly. please check and let me know
Thank you and regards
please check now, the download page can be navigated with this https://www.vielleacustica.it/il-mio-account/my-downloads/. I have adjusted by unsetting the menus from your active theme functions.php with the below code,
add_filter('wpdm_user_dashboard_menu','wpdm_custom_dashboard_menus',10,1);
// $menu_items is an array containing current menu items
function wpdm_custom_dashboard_menus($menu_items){
unset($menu_items['']);
unset($menu_items['download-history']);
//Adding new menu item using callback function
return $menu_items;
} please check and let me know, if it works for you.
Thank you and regards
Sorry for the confusion. Please let clarify the issue more, are you trying to bulk import to packages? please check and let me know.
Thank you and kind regards
Do you want for [wpdm_user_dashboard] shortcode page profile and download history tab-contents will be hidden and My downloads tab will first load? if so, please reactivate your admin credentials for adjusting and please let me know.
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Please check now, your shortcode was not properly formatted, it should be id="bulletin" between double quotations. please check and let me know if you have any queries.
Thank you and regards
Hello Laura Miner,
Hope you are well. And sorry for the inconvenience. For CSV package uploads, please follow this CSV file, you can also edit this file with the data, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. please check and let me know if I can help you more or any other queries.
Thank you and regards
Sorry for your inconvenience. we have also an add-on called default values add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/. please check and let me know if you have any queries.
Thank you and regards
Hello,
Hope you are well. I think you have created another same-issue ticket from your profile. Are you searching for the privacy policy of WPDM? If so, you can check the link here, https://www.wpdownloadmanager.com/privacy-policy/. please check and let me know, how can I help you more.
Thank you and regards
Hello Olly Kemp,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello,
The issue was created because you didn’t select any link template to your associated package,
I have adjusted it to the default template, thus I hope it is working properly now. please check and let me know
Thank you and regards
This page, https://www.vielleacustica.it/il-mio-account/, I think you are using this shortcode, [wpdm_user_profile]. Here in downloads section lists all packages downloads which are created by the user. Are you facing with this issue? Please check and let me know
Thank you and regards