Forum Replies Created
Your login credentials are not working. Can you please check?
Thank you and regards
Hello Christian,
Hope you are well. And thanks for writing to us. It is not a translatable string or text, it is a template tag for creating download links of the packages. I hope you have understood. please check and let me know, if you have any more queries.
Thank you and regards
Ok, not any sorry, feel free to ask if any issue appears with your purchased product.
Thank you and kind regards
Really sorry for any inconvenience. The refund policy is applicable for all users, how can we differ only with you? You see the product, you see the features, you see the details, everything is available, how can you tell now you have been cheated. It is not fair. I am here to solve any of your issues and support you. I hope you understand now.
Thank you and kind regards
No, we don’t offer money back if our products work properly. You saw the details and features where you are purchasing the main plugin, https://www.wpdownloadmanager.com/pricing/. And for your shortcode[wpdm_archive_filter items_per_page="10" template="default" cols=1], you have also seen that it is another plugin, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. I hope you have understood now.
Thank you and regards
Please check the available shortcodes for the Download Manager PRO plugin here, https://www.wpdownloadmanager.com/doc/short-codes/. And this is another plugin and add-on for the Download Manager plugin https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, which you can buy if you wish. The free add-ons are also available here, https://www.wpdownloadmanager.com/downloads/free-add-ons/. please check and let me know, if you have any queries.
Thank you and regards
You again not understanding, [wpdm_archive_filter items_per_page="10" template="default" cols=1] this shortcode depends on this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Do you understand? please check and let me know.
Thank you
The directory add-on plugin again missing from your site. It is not installed and activated on your site. please check and let me know.
Thank you and regards
Please share your issue related URL and please activate your login credentials for checking the issue.
Thank you and regards
The issue has been resolved. We shall update the plugin soon with the fix. Thanks for your appreciation.
Thank you again and regards
Sorry for any inconvenience. you were searching [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortcode why was not working. I told you it depended on the directory add-on. I hope you also checked the shortcode and its demo. You purchased the add-on with your will. I hope you have understood. please check and let me know if you have any queries.
Thank you and regards
I have checked here, the PDF Viewer is working properly as expected here, https://resources.advisorsexcel.com/resource/wpdm-test/. Can you please check and let me know more about your issue? please check and let me know.
Thank you and regards
I think for private message plugin broken issue is related to conflict with other scripts. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. Please check and let me know.
Thank you and regards
I have tried here with another PDF file, it is working properly as expected here, https://www.freesocialcarelearning.co.uk/download/wpdm-test/. Is there any issue with your PDF file? please check and let me know.
Thank you and kind regards
Our team authority already checking the issue. Sorry for the delay.
Thank you again and regards
Which translation tool you are using for your site? Please check and let me know.
Thank you and regards
Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue
Thank you and regards
Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue
Thank you and regards
Can you please elaborate more on your issue and also share the related URL? PDF Stamper here working properly as expected, https://www.freesocialcarelearning.co.uk/download/wpdm-test/. Please check and let me know.
Thank you and kind regards
Please add these codes in the wp-config.php file and also add Editor role in File Browser Access from Downloads > Settings > General > Access Settings as I gave the image above,
define('WPDM_ADMIN_CAP', 'edit_posts');
define('WPDM_MENU_ACCESS_CAP', 'edit_posts');Thus, I hope it will work fine for you. It is working as expected from our testing site. Please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Caston Mashanda,
Switching to another theme it works properly as expected. I have checked here, https://www.actuarialsociety.org.za/dm/?page_id=24712. I have switched to Twenty Twenty-Four theme and it is working properly. please check and let me know.
Thank you and regards
Hello,
Sorry if any inconvenience appeared. I think you are searching for this appearance, https://try.wpdownloadmanager.com/advanced-search-left/. If you are not satisfied with this shortcode you can also check other shortcodes here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. The demos are also available. please check and let me know, if you have any queries.
Thank you and kind regards
Hello Harald Loewe,
Hope you are well. Thanks for writing to us. You can use redirect parameter after login where it will go you want redirect="Redirect URL to redirect after login". Please check the shortcode details here, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_login_form-user-login-form-short-code/. please check and let me know if you have any queries.
Thank you and regards
I have checked your issue. The add-on https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ is not installed on your site. please check and let me know.
Thank you and regards