Forum Replies Created
Hello Johnny,
Hope you are well. Thanks for writing to us. When the renew date comes, We will send you an email regarding renewal 1 week prior to your renewal date. Please kindly let us know, if the renewal is not taking on your side now.
Thank you and kind regards
Hello Antonino,
For any implementation or development a new new feature with WPDM plugins/add-ons you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. And for other issues, implementation or development outside plugins/product development you can also mail here with your requirements and details support@wpdownloadmanager.com. I hope you have understood. Please kindly check and let me know.
Thank you and regards
Due to an issue with internet data center, we are facing slow internet. As soon as it will restore I shall check your issue in detail. Thanks for your appreciation.
Thank you and kind regards
Hello mrcbt,
Due to an issue with internet data center, we are facing slow internet. As soon as it will restore I shall check your issue in detail. Thanks for your appreciation.
Thank you and kind regards
Hello Brian,
Sorry for the inconvenience. If your site is an intranet site, can you please try removing the license key from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and check the license key with an internet site means live site on internet? Thus we can confirm there is no issue with license key. Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
You can temporarily disable plugins/switch theme for checking if there any conflict remained with any of them. Please kindly check and let me know if you have any queries.
Thank you and regards
The code residing in this directory file , download-manager\src\Package\views\lock-options-iframe.php. Please kindly check and let me know.
Thank you and regards
Please check now. The issue was appearing for activating Flat Download Link from downloads setting. This option may not work properly for certain server setting. I have disabled the option. Hope that, everything is working properly as expected now. Please kindly check and let me know.
Thank you and regards
For #1, For download showcase, you have use shortcode in your page or post, you can check this shortcode too, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
For #2, For this requirement, you may need a custom code solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
For #3, For this requirement, you may need also custom upgrade solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience and your concern. I have already forwarded your request to our related team authority.
Thank you and kind regards
It maybe conflict with htaccess role or can also happen due to other plugin scripts conflicts. It may have between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If i can do this process you can also permit me. Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Please share the related URLs. And your shared login credentials are not working. Can you please kindly check again?
Thank you and regards
Yes, It maybe browser cache-cookie related issue.However, glad to hear that, the issue has been resolved. If you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Rosemarie,
The credentials are not working. However, the email address of the requestor for email lock approval you can also find it from here, Downloads > Subscribesr as I image attached,
Please kindly check and let me know.
Thank you and regards
While trying to login there is a requiring a Authentication Code, Can you please check and let me know?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
I think for this page https://themarylandhorsetrials.com/bred-to-event-classic/, there maybe conflict with other script for open download link in a new tab, however, for the same shortcode here is working properly as expected, https://themarylandhorsetrials.com/wpdm-test/. Please kindly check and let me know.
Thank you and regards
You have set <strong>Link Expiration Period</strong> 3 minutes, after 3 minutes it will show invalid download link for locked packages, please check my attached image too,
Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello SHIV SINGH,
Hope you are well. Thanks for writing to us.
For #1, Can you please let me know which shortcode or how you are displaying downloads list? please share the related URL too if possible.
For #2, For now, the download button is displaying as I image attached,
Is there any additional section or popup appearing from your side?
For #3, For download finishing handing indicator is related to browser, when you hit a download button download finish process handled by browser. I hope you have understood.
Please kindly check and let me know.
Thank you and regards
Hello Ilze Ievina,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. I have again forwarded your issue to our related authority.
Thank you and kind regards
Hello Rosemarie O’Connell,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards