Dear Support Team,
I hope this message finds you well. I am currently using the “Download Manager Free” plugin on my WordPress site and have a few customization requirements that I need assistance with. Could you please guide me on how to achieve the following functionalities?
1. Login Screen Display:
I would like the login screen to appear before the downloads list is displayed to users. Currently, the login screen only appears after a download is selected. How can I modify the plugin settings or code to ensure the login screen is shown prior to displaying the downloads list?
2. Handling “Must Accept Terms” Pop-up:
When the “Must Accept Terms” pop-up appears and the user accepts the terms, the download button creates another pop-up. However, the “Must Accept Terms” window does not close automatically when the download starts and has to be closed manually. Is there a way to automatically close the “Must Accept Terms” window once the download begins?
3. Download Completion Indication:
There is currently no indication that the download has completed in the background. Is it possible to provide some form of notification or visual indicator to users once the download is finished?
Your guidance on these points would be greatly appreciated. Thank you in advance for your support and assistance.
Hello SHIV SINGH,
Hope you are well. Thanks for writing to us.
For #1, Can you please let me know which shortcode or how you are displaying downloads list? please share the related URL too if possible.
For #2, For now, the download button is displaying as I image attached,
Is there any additional section or popup appearing from your side?
For #3, For download finishing handing indicator is related to browser, when you hit a download button download finish process handled by browser. I hope you have understood.
Please kindly check and let me know.
Thank you and regards
For #1 I have created a page named downloads and add all downloads short code on that page
and I have a question about this
can I make a page where my all download will be listed without manually adding the short code in the same design as I am sharing URL with you
For #2 Yes It looks same,
you can check this in below link
What I want is when I click on download button and downloading stated this popup should be closed automatically, for now I need to close this manually
for #3
Can we show some progress bar over the page when it is downloading
like when I upload a file there is a progress bar that shows the downloading percentage
For #1, For download showcase, you have use shortcode in your page or post, you can check this shortcode too, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/
For #2, For this requirement, you may need a custom code solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
For #3, For this requirement, you may need also custom upgrade solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check and let me know.
Thank you and regards
can you guide me where this popup code is written
The code residing in this directory file , download-manager\src\Package\views\lock-options-iframe.php
. Please kindly check and let me know.
Thank you and regards
Hi Nayeem
If we want the following changes, can you estimate how much time it will take and what the cost will be?
For #2, For this requirement, you may need a custom code solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
For #3, For this requirement, you may need also custom upgrade solution, you can knock here for that, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Hi Nayeem
I have another question about this
Please have a look to this page
https://paste.pics/edit/14a364c7bf7d2ab0531e02a36e481c38
There is second Item that is showing access denied on place of download button
Ques Can I remove this from list?
I don’t want to show the downloads that are not uploaded for a particular user
Hello, SHIV
I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.
We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding during this challenging time.
Regards
Hello SHIV SINGH,
For your query, how much time and cost, you can discuss details it here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
And for Access Denied message issue, if you are already using the PRO version of plugin, you shall get an option as I image attached,
Please kindly check and let me know.
Thank you and regards
Thank you for reaching out and for your transparency regarding the situation. I appreciate the update and understand the unforeseen challenges you’re facing due to the fire incident in your data center. I hope everything gets resolved swiftly and safely.
#for Access Denied message issue,
I am using free version for now can I hide in free version as well
My client faced an issue while uploading a large file of approximately 3GB. He was unable to upload the file successfully, and when he did manage to upload it, the file size was significantly less than the actual size. Additionally, the file became corrupted, and the client was unable to download it.
For large file upload you can adjust settings for your site. You can also explore this article for this, https://www.wpdownloadmanager.com/how-to-increase-the-maximum-file-upload-size-in-wordpress-download-manager/. Please kindly check and let me know.
Thank you and regards
I am currently facing an issue with the WP Download Manager plugin. I am trying to upload a file that is 1.1GB in size, but the upload process only completes up to 134.55MB.
To troubleshoot this, I have tried enabling and disabling the following options:
Resumable Downloads
Output Buffering
Despite these efforts, the issue persists. Could you please assist me in resolving this matter?
For large file upload you can adjust settings for your site. You can check this article for that, https://www.wpdownloadmanager.com/how-to-increase-the-maximum-file-upload-size-in-wordpress-download-manager/. Please kindly check and let me know.
Thank you and regards
Hi
# Issue 1: I have implemented BOX.COM on my Download Manager plugin, and it is working fine. However, I want the file to be downloaded directly from my website. Currently, it redirects me to BOX.COM, where I can then download the file. Instead, I want the file to download directly from the website, like the other downloads I have added through the dashboard.
# Issue 2: I want all files from a specific folder on BOX.COM to be automatically listed on my website whenever I upload a file to that folder.
For #1, For remote storage files, for now, the attach file will open in browser because it is a link you are attaching.
For #2, Are you trying to attach a dir from box.com storage?
Please kindly check and let me know.
Thank you and best regards
Yes I want to attach a dir from box
Ithink the option is not available yet. You can keep a feature request here for that, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or if it is your emergency need. You can also keep a custom order request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know if you have any queries.
Thank you and kind regards
When I apply Must Agree with Terms option from locks then the box file is not getting downloaded
can you please look into this
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Can you please kindly share the login URL too?
Thank you and regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
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