Forum Replies Created
Hello wenjay tew,
Hope you are well. Thanks for writing to us. You can keep unmask download link as I image attached from settings,
Thus, bots will be able the find any public download link easily. Please kindly check and let me know.
Thank you and regards
Can you please let me know or elaborate on pdf thumbnail issue? Please kindly check and let me know.
Thnak you and regards
Please check now, It was watermark image which was uploaded Downloads > Settings > PDF Stamper > Watermark Image causing the issue. I have changed to another image, thus everything is working properly as expected. Please kindly check and let me know.
Thank you and regards
It generates critical error both in downloading the file and generates internal server error while viewing the PDF viewer. The error logs also not including the error logs. In your setup, customization, I can’t say what happened. It may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me , I can also check this process. please kindly check and let me know.
Thank you and regards
We have updated the plugin from your site for fixing. Please kindly check.
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Can you please setup this for me as I image attached for checking the issue,
The browser console giving , Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Please kindly check and let me know.
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I have logged in with your credentials still it is redirecting me to https://specials.com.na/, Please kindly check and let me know.
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The PDF viewer is working properly from my side, please check my attached image,
Can you please check again and let me know?
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Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue?
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Please check and let me know if any issue persists then.
Thank you and kind regards
Please enable the Imagick extension from your server-side. Imagick is the PHP extension of ImageMagick. please enable it and let me know then.
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Hello Jonathan Broadbent,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have back with information that, We shall adjust theexpire_date template tag time and date issue with the next update. Thanks for your appreciation.
Thank you and kind regards
For your requirement, remove the time from the expire_date, I have already forwarded the request to our team authority. I shall update you if I get any information back.
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For bulk apply to certain options, we have a separate add-on. Please let me know if you have any queries more.
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Hello anhd david,
Hope you are well.Thanks for writing to us. You can also check this demo, https://try.wpdownloadmanager.com/ready-to-use-templates/, for your requirements. Please kindly check and let me know.
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You can use the category parameter in this shortcode, [wpdm_archive_filter], use any category slug here if you want to create an archive page for that specific category. please kindly check and let me know.
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For #1, For Link template applying to all documents/packages you may check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/
For #2, Please kindly check now, I have adjusted Allowed file types to upload settings from Downloads > Settings
For the third query please kindly check the shortcodes from here, https://www.wpdownloadmanager.com/doc/short-codes/. Please kindly check and let me know.
Thank you and regards
Hello Jarek Fertlinski,
Hope you are well. For your requirements, it may need to request a customization service here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and discuss here with your requirements.
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Hello Nrupesh Soni,
For now, please continue with classic editor for the expire date. I am going to forward the Gutenberg editor issue. please kindly check and let me know.
Thank you and regards
You shall be informed if any update comes to me.
Thank you and kind regards
Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have checked your issue. I think those sections are not appearing in the front-end also not disrupting any features of your site. Please kindly check and let me know.
Thank you and regards
I have made my last reply private. Can you please kindly share the related URLs , thus I can check the issue again. Please kindly check.
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Hello Liyu Nalven,
Hope you are well. Thanks for writing to us. Can you please explore this doc, https://www.wpdownloadmanager.com/doc/templates/ for your requirements? Please kindly check and let me know.
Thank you and regards