Forum Replies Created
Hello Hubert Kreis,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I can’t able to find Loco translate plugin menu with your credentials. Can you please kindly check and let me know?
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For download button color change you can check the option from Downloads > Settings > User Interface as I image attached,
Please kindly check and let me know.
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For large file upload you can adjust settings for your site. You can also explore this article for this, https://www.wpdownloadmanager.com/how-to-increase-the-maximum-file-upload-size-in-wordpress-download-manager/. Please kindly check and let me know.
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Please kindly check from Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer ). Please check and let me know, if you have more queries.
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If you are using the form-lock add-on, you can do it with the live form plugin, https://wordpress.org/plugins/liveforms/. Please kindly check and let me know.
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Can you please open a separate topic for your this issue? Thus we can maintain issues, also they will be organized. Please kindly check and let me know.
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Can you please clear cache after adjusting settings and try again? Please kindly check and let me know.
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Hello Daniel D,
Hope you are well. Thanks for writing to us. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Daniel D,
Hope you are well. Thanks for writing to us. If you are trying Email Lock with Mailchimp, you can try data mapping fields as I image attached,
Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
To improve the loading performance, Please reduce the package size to 20 or fewer. The issue arises because the system performs a download limit check for each package, and with 32 packages, this process becomes quite time-consuming. By minimizing the number of packages, you can significantly enhance the load time and overall efficiency.
After deactivating the cache plugin, we observed the issue and We apologize for the inconvenience. Please kindly check and let us know.
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We have updated the WPDM ACF Add-on on your side with fix. Please kindly check and let us know.
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Hello Harald Loewe,
Hope you are well. Thanks for writing to us. For your requirements, checkbox in the registration that allows or prohibits the inclusion in sendinblue, this feature is available yet, but noted for implementation. You can also keep a feature request here,https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
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Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
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Hello Harald Loewe,
Hope you are well. For allowing file type, you can put the file types in Upload Settings as I image attached or also put * for allowing all file types.
Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. I have again forwarded your issue to our related team authority. Thanks for your patience.
Thank you and kind regards
Hello Harald Loewe,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. Can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me, I can also check this process. Please kindly check and let me know.
Thank you and regards
I am back from our team developer with these confirmation, please check the attached videos,
Category working properly, here is the proper screencast when the Download Limit is active https://www.loom.com/share/9dfad58cfa384208870ddc8b8c867bf7?sid=44693804-5c77-4551-a9ba-b8ce739beb72,
Download is also working fine when Download Limit is active, https://www.loom.com/share/54f7fe183a0d46c283749f39e18410e3?sid=6e47f721-00e9-4bd7-b20b-473ee07c8217,
Please kindly check and let us know.
Thank you and regards
I have again forwarded your WPDM Categories in non-logged in mode it keeps loading and gives a timeout occurred error code 524 issue to our team authority. Sorry for your inconvenience.
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The URL is masked and download is working properly from my end, https://www.chileprevencion.cl/descargar-archivo/pts-procedimiento-manejo-de-urea, can you please check again? please kindly check and let me know.
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Can you please provide a sample login credentials for checking the issue? Please kindly check and let me know.
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Does it require a login to access the Download button? Now it is showing like this as I image attached,
Please kindly check and let me know.
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Hello Daniel D,
Hope you are well. Thanks for writing to us. Are you using email lock for your packages? Please check the Mail Download Link option from Email Lock as I image attached
Please kindly check and let me know.
Thank you and regards