Forum Replies Created
Hello Reggie Scott,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Shall I check again? Please kindly let me know , have you checked my attached video? It was working properly as expected from my end. Please kindly check and let me know.
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I have just downloaded the latest version from my account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and install on your site. Please kindly let me know, how can I help you more.
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I have read that. Please kindly let me know which site I can test now, that the preview is not working for you. Please kindly check.
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Hello HappyHelper,
Hope you are well. For you knowledge i am sharing some documentation link with you, please kindly check if those help you, membership shortcodes page, https://www.wpdownloadmanager.com/doc/wordpress-pro-membership-shortcodes/, Elementor add-on, https://www.wpdownloadmanager.com/download/download-manager-addons-for-elementor/. Please kindly check and let me know how can I help you more.
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Hello HappyHelper,
Hope you are well. We have generally used bootstrap skeleton, you can check the doc here https://getbootstrap.com/docs/5.3/getting-started/introduction/ for bootstrap. For more interactive design templates, please check Downloads > Templates > Import Template as I image attached,
Please kindly check and let me know.
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Hello Marcus Wareham,
Hope you are well. Thanks for writing to us. You can use [fav_button] template tag, for more related favorite template tags, please kindly check the doc here, https://www.wpdownloadmanager.com/doc/templates/template-tags/. Please kindly check and let me know.
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I shall try to check the issue tomorrow early morning here. Thanks for your appreciation.
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Hello Alessandro Sardino,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Please check now, I have installed on your side the latest pro version, https://cso.chariotcr.com/wp-admin/edit.php?post_type=wpdmpro, It is working properly as expected, https://cso.chariotcr.com/download/wpdm-test/. Please kindly check.
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We have to check it, please let me know which plugin you have purchased. If possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
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If plugin is working properly we can’t be able to refund as usual, but For cancelling auto-renew please send an order note from this Page by following This . Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
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For setup guest download page, please check this article, https://www.wpdownloadmanager.com/how-to-use-guest-checkout-and-download/
And if you have already set return URL, then it should work as expected after payment complete. Please kindly check and let me know.
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Can you please check the error log or share the error related to WPDM? Please kindly check.
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Are you facing new any issue? Please kindly share the related URL too. Please kindly check.
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Have you tried this process? Enable/disable other plugins or switching theme? Please kindly check and let me know.
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Hello Jason Cooke,
Hope you are well. And sorry for the inconvenience. Can you please let me know which plugin and version you are trying to activate? Please kindly check and let me know.
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Hello Stephan Lallement,
Hope you are well. And sorry for the inconvenience. It may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
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Please knock me here within tomorrow if any information not you get. Please kindly check.
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Hello Paul Woodger,
Hope you are well. And sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Hello Christian MacGregor,
Hope you are well. Thanks for writing to us.
For Go to Guest Download Page, please set the Guest Order Page as I image attached,
And when Payment is completed through Paypal, please set the page as I image attached from Payment tab
Please kindly check and let me know.
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I shall try to update you when any update news available. Please have patience and regards.
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I have found the issue with Premium Packages – Sell Digital Products Securely add-on. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
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I have checked your issue and also reproduced it in our testing site. It is working as expected in our testing site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me, I can’t also check this process. Please kindly check and let me know.
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Hello,
Your shared credentials are not working. Please kindly check.
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