Nayeem Riddhi

Hello Adri Joji,

Hope you are well. The open in a new window option you shall get it in the PRO version as I image attached,

Please kindly check and let me know.

Thank you and kind regards

I have tested the shortcode here, https://snpalliance.org/wpdm-test/, the search is coming properly here. Please kindly check.

Thank you and kind regards

Can you please kindly clear the site cache , if you have already changed payment after return URL, it should work as expected. Please kindly check.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Jason Cooke,

Hope you are well. Thanks for writing to us. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow the below shared CSV file, you can also edit this file with the data,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

And for JSON or XML, You may also follow the Tools > export/import feature of WordPress native use. please kindly check and let me know.

Thank you and regards

Hello Christine Tierney,

Hope you are well. I think it may have a conflict between your plugins or theme. You can disable other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and kind regards

You have given credentials for this site, https://www.solusdecor.com/login. While with deactivating plugin now backend not loading as expected. Please kindly check and let me know.

Thank you and kind regards

Can you please keep return URL, https://itsnamewasmormo.com/thank-you-transaction-result/ this? I hope it may resolve your issue. Please kindly check

Thank you and regards

It was an odd column issue, I have added the below CSS from Customizer > Additional CSS

.table-striped > tbody > tr:nth-of-type(odd){
	--bs-table-accent-bg:inherit;
}

Thus it is working as expected. Please kindly check.

Thank you and regards

Hello Daniel Niggeling,

Can you please open a separate ticket for your issue? Thus we shall able to maintain query. Please kindly check.

Thank you and regards

Have you used in Guest Order Page this shortcode [wpdmpp_guest_orders]? After successful payment, the guest user should get order details in his/her order email. Then with this he/she should be able to proceed download. Please kindly check and let me know.

Thank you and kind regards

Please kindly check the video, https://drive.google.com/file/d/11-HA0GgIJtHsiClnorxXtb0xl64gNI9o/view?usp=sharing and confirm me if I shall check the issue again? Please kindly check and let me know.

Thank you and kind regards

Our large number of users using smoothly. I hope you can also run it without any hassle. Please kindly share the related URLs and your requirements. I shall try to check every step. Also keep activate your login credentials for checking the issues. Please kindly check.

Thank you and kind regards

Please check the file package settings again and also clear your site cache. Please kindly check and let me know.

Thank you and kind regards

Our team developer maybe reviewed your requirements, he asking for access, if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Your credentials are not working. Please kindly check.

Thank you and kind regards

Ok, let me know the issue is while guest payment done it doesn’t go to order page or your defined thank you page. Please kindly elaborate on it.

Thank you and kind regards

You can use this shortcode, here, one tab has favourites for favourites item, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/. Please kindly check.

Thank you and regards

Premium Packages – Sell Digital Products Securely is a free plugin. And I have information from our team that, Premium packages will not appear in My Downloads section due to high precedence. Please kindly check.

Thank you and kind regards

I think the My Downloads issue is appearing with premium packages and Premium Packages – Sell Digital Products Securely add-on. Normal Packages without selling price should come in My Downloads section. Please kindly check.

Thank you and kind regards

Sorry for the delay. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue in detail?

Thank you and regards

Can you please kindly more elaborate on the issue, what you are facing? Please kindly check.

Thank you and regards

Please kindly check now, https://spacel.it/?page_id=2690, you have to remove thumb=1 parameter from shortcode for showing icon as per documentation, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/. Please kindly check and let me know.

Thank you and kind regards

Hello,

I have back with information from our team that, Premium packages will not appear in My Downloads section due to high precedence. Please kindly check.

Thank you and kind regards

Can you please kindly let me know which page/link template you are trying, you should use [icon] template tag in your related template too. please kindly check and let me know.

Thank you and kind regards