Humayon

Hello @ericbjohnson,
Please uncheck this setting which will solve the multi-package download issue.
Also, you can change the Download button from here.
Thank you

Hi @kellersohn,
Glad to hear that your problem has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hi @rajputharvi,
Sorry to say that I didn’t get it.
Please provide the login credentials and website URL here in private reply or you can send it to the below email address.
humayon@w3eden.com
Thank you

Hello,
Sorry for the inconvenience.
Please use link-template id instead of page template ID in the shortcode section by following this.
You can obtain a link template ID by following this.
More details about the shortcode can be found here.
Thank you

Hello @proudbrands,
Please update your WPDM copy to the latest version 6.4.0 from here as well as the Advanced TinyMCE button add-on to 2.9.0.
Let me know if that solves your critical error on this website issue or not.
Also, please don’t use the above-mentioned shortcode since you are not using the WPDM Directory Add-on. That was for Hendrik Debeuf.
Thank you

Hi @ericbjohnson,
Please provide admin privilege to your above-mentioned account so that I can debug the multi-document package issue.
Also, share a related multi-document package URL, where the issue exists.
Thank you

Hi @twomuch,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hi @hdebeuf,
I hope you are well and doing great.
Please provide us with the relevant page/file URL. Also, if possible can you share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

Hello @naughtycocktailparties/,
Hope you are well.
If you are using the latest version of the WPDM Directory Add-on then please use the latest shortcode by following this.
You are using an older shortcode that’s why it’s showing like that.
The correct shortcode should be like the below now.
[wpdm_archive button_style="default" template="link-template-default" cols=1 items_per_page="9" orderby="title" order="ASC]
Hope you understand now.
Thank you

Hi @dgertken,
Sorry for the inconvenience.
If you have updated to the WPDM Pro latest version and WPDM- Archive Page add-on to the latest version then it should solve the issue.
Also, the latest version comes with optimizations, bug fixes and security patches. So, I recommend you use it. However, the latest add-ons are also optimized to work with the latest version of WPDM Pro.
So, please share your related file/package URL, if possible, please, give your temporary wp-admin login details and URL in a private reply for checking the issue.
If you still need the older version then please download version 5.4.1 from here.
One more thing, please open a separate support topic with your own issue in the future so that we can track and give you a better solution.
Thank you.

Hello @hughworm,
In this case please provide us with the relevant page/file URL. Also, if possible can you share your WordPress admin login credentials and site URL with us in a private reply so that we can debug and give you a better solution about it?
Thank you