Forum Replies Created
Hello there,
Thank you for writing to us.
We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Regards
Hi,
Thank you for your response.
There might be some temporary payment gateway glitch.
However, hopefully, it will not charge you twice further.
Regards
Hello there,
Thank you for writing to us.
You can clear stats by following this reference screenshot: https://prnt.sc/6mJXnDitUo5p
Regards
Hello there,
Hope you are well. For the license key, you can check the doc here for usage of its details, https://www.wpdownloadmanager.com/doc/settings/license/, please check and let me know if it helps you.
Thank you and regards
Hi there,
Thank you for writing to us.
To assist you better with the issue, I need to check the configuration from the backend.
So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related Page URL
I am looking forward to hearing from you.
Hello there,
Greetings for the day.
To get all positions in the middle please disable the sidebar and make the container full-width from your theme settings.
Or alternatively, you can use the below CSS code as well.
.single-wpdmpro .site-content .content-area {
width: 100%;
}
.single-wpdmpro .is-right-sidebar {
display: none !important;
}Regards
Hello,
We have refunded your amount and it will be available to your account within a couple of business days.
Regards
Hello Paul,
Greetings for the day.
You can get the download link through PHP by using the below code.
<?php echo \WPDM\Package::downloadLink($ID); ?>
Please check our documentation for more details: https://www.wpdownloadmanager.com/doc/templates/template-tags/
Regards
Hello,
Thank you for writing to us.
Setting the value 0 will cap the download limit to 0, so we recommend not to use it.
However, alternatively, yes, putting the value to a very large number can do the trick.
Regards
Hello,
Thank you for writing to us.
It appears the table you have referred to is not from WPDM and seems like they are from another plugin most probably from Download Monitor.
Regards
Hello,
In addition to the previous email.
In a template, you may use it as a template tag [protected][video_player_600x500][/protected] or even as a shortcode like this [protected]any content[/protected].
Let me know if you have any question regarding this further.
Regards
Hello,
Thank you for your response and glad to heart that.
As your initial query regarding translation is different than the previous one, so we suggest you open a separate thread.
Separating the ticket helps us to track and respond in a timely manner.
Have a good day.
Hello,
Thank you for your reply.
I have tried to enable the Anyone can register option but it’s not working: https://prnt.sc/OgwZovDT77Lv
So, Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Regards
Hi,
Thank you for writing to us.
You can achieve such functionality using [protected]. . .[/protected] code.
Regards
Hello Eric,
Greetings for the day.
Can you please share your associated email ID or even the last order ID so that we can check?
Regards
Hello Evelin,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hello,
Thank you for writing to us.
Please add the below code in your wp-config.php file should resolve the issue.
define('WPDM_ADMIN_CAP','edit_posts');
Regards
Hello,
Thank you for writing to us.
We have tested your reported issue in our testing environment and it worked well.
So, Can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hi,
We haven’t found any double payment in our initial inspection so far.
Can you please send us a copy of the payment notification emails you have received from the payment gateway?
Regards
Hello,
Thank you for your response.
Our team is checking your order history and we will let you know about it ASAP.
Regards
Hello John,
Thank you for writing to us.
We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Please let me know how that goes. I will be happy to help with any further assistance you might need.