Humayon

Hello,
In our test environment, it’s working fine.
Most probably it’s your theme related issue. Have you tried after disabling the s3 add-on that still the website is crashing or not?
If still crashing then we need to debug it by login into your website.
So Please, cooperate with us by providing your valid temporary wp-admin login details in a private reply. Your previous login credentials are not working now.
Thank You

Hello @dshank,
Hope you are doing great.
Please share your site URL too.
However, make sure that you are using the latest version of the WPDM Pro and its related add-on.
I hope it will work fine then. If it doesn’t work, then please share the related page/file/package URL with us where the issue exists.
Thank You

Hello @26enterprises,
Hope you are well. And sorry for the inconvenience.
In our test environment, the shortcode is working fine.
However, make sure that you are using the latest version of the WPDM Pro and WPDM Directory Add-on.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Hi @ericbjohnson,
The text is not changing there because the associated files are not a single download file and it’s a remote directory/file browser.
Hope you understand.
Thank You

Hello,
It’s working fine in our test.
May, I have a look at that as the marked file doesn’t come with an extension?
Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, share the related page/file/package URL with us where the issue exists.
Thank You

Hello @nerominded,
Sorry for the inconvenience.
In our test environment, it’s working fine.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, share the related page/file/package URL with us where the issue exists.
Thank You

Hi @ericbjohnson,
Thank You for the clarification.
Please modify and use the below code in your current, active theme’s functions.php file in order to change the above-mentioned text.
add_filter("single_file_download_link_label", function($label, $package){ return "New Label"; }, 10, 2);
It should work.
Thank You

Hello @saud,
Hope you are doing great.
1. Yes, it supports the Arabic language.
2. Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
With Regards

Hello,
We have replied to your similar forum topic. Please follow that and then let us know if you still need further assistance.
Best Regards

Hello @ericbjohnson,
Hope you are well.
Can you please give us a screenshot of which document Download button text do you want to change?
It’ll be very cooperative if you provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the button exists.
With Regards

Hi @balgros,
Glad to hear that your issue has been resolved.
However, If you like our plugin as well as my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hello @balgros,
In my inspection, the shortcodes are working fine with the latest version of the WPDM Pro.
However, you are using the older version of WPDM Pro. Please update it to the latest version which is right now 6.0.7 or you can download it from here.
Also, please use only one archive shortcode per page.
I hope it will work fine then and the error will be solved as well.
Thank You

Hi @twinkstash,
We have deactivated the auto-renewal.
Let us know if you need any further assistance and we will gladly help you.
Thank You

Hello @mygeekglory,
Yes, the incorrect pricing and the download button will be fixed as we have already released the Premium Packages add-on update. Please update your copy and then try.
It should work now.
With Regards

Hi @cm2media,
I have tested with several other popular themes as well but nowhere found similar to that URL.
Can you please send us your latest updated theme files so that we can debug and check the codes elaborately?
With Regards

Hello @chanieuniversalnyc-com,
Will you please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
If possible, please, provide us with your temporary wp-admin login details and the issue related URL in a private reply for checking the issue.
The admin login credentials you have provided before is not working.
Thank You

Hello @rickthurstaston-com,
Hope you are doing great today.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, for the second issue please share the related page/file/package URL with us where the issue exists.
Thank you

Hi @twinkstash,
Thank you for the details.
I have forwarded your request with high priority and it will be adjusted ASAP.
Thank You

Hello,
Sorry for the inconvenience.
In our test, it’s working fine. Make sure that you have copied the shortcode with proper quotes by following this method from the below page.

WPDM Directory Add-on

If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It helps me to quickly figure out the issue and squash it immediately.
With Regards

Hello @mzar,
Hope you are doing great today.
Are you talking about the password reset page or password reset email?
Password reset page should be like: yourwebste.com/loginpage/?action=lostpassword and the reset email should be found here.
If I am wrong then will you please explain a bit more or record me reproducing your issue using a tool like this so that I can give you a better solution to it?
Thank You

Hello @raymentcollins,
Sorry for the inconvenience.
Can you please provide us with your associated email and order ID here in private reply so that I can forward it to the accounts team with high priority?
With Regards

Hello @twinkstash,
Hope you are well.
Can you please clarify a bit that you want to disable the auto renewal of WPDM Pro or not?
If, Yes then please provide us with your associated email ID and order ID as well so that I can forward it to the accounts team.|
Thank You

Hello @mygeekglory,
We have found the issue and forwarded it to our core development team.
Hopefully, it will be fixed in the upcoming update.
However, about guest users please follow the below doc.

How to use Guest Checkout and Download

Thank You

Hello @flyingfox,
Hope you are doing great.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank You