Humayon

Hi @yumaworks,
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank You

Hello,
We have checked and found that your order is active. However, the license is linked to rogergreen.org.uk.
Please follow the below doc in order to activate your license properly.

License

Thank You

Hello @contactspawebdesign-co-uk,
Hope you are well.
Please follow the below instruction in order to achieve the license key.

Where is my license key?

Also, you can download the fresh version from here.
However, make sure that there is enough disk space and memory on the webserver to unzip and upload the contents of the zip file PHP memory limit: 256M and Upload max filesize: 128M.
The last solution is you can upload the plugin in /wp-content/plugins/ via FTP.
Let us know if you still need further assistance regarding this matter and we will gladly help you.
With Regards

Hi @pluk64,
Please check now we have adjusted your issue. Dropbox API was not connecting properly.
You should be able to download the dropbox attached file now.
With Regards

Hi,
We have replied to your other similar topic.
Please keep continuing there.
Thank You

Hello @t2webmaster,
It seems the issue is occurring due to your custom role capabilities/permissions.
Can you please set the proper permission and then let us know about it.
However, if still, the issue exists then please give the above-mentioned account admin privilege so that I can log in again as I have changed the capabilities for testing.
Also, you are using an older version of WPDM Pro. Please update it to the latest version which is right now 6.0.8 or you can download them from here.
Thanks.

Hello @hdchris,
Yes, it’s possible to roll back. But you should always take a backup before any upgrade or downgrade for safety.
However, I have tried on a Samsung mobile with the latest google chrome and it’s working fine for me.
Please check this screencast.
Thanks

Hello @rbpress,
Hope you are well. And sorry for the inconvenience.
In our test environment, it’s working fine.
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
However, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
It helps me to quickly figure out the issue and squash it immediately.
Thank you

hi @akrp,
We have checked that the issue and found that it’s not related to the WPDM as the widget working fine with standard WordPress widget areas.
However, we are checking it in detail, in the meantime please contact the builder/theme support.
Hope you understand.
With Regards

Hello @hdchris,
Apology for the confusion as you have posted your topic in the free forum.
In my inspection, we found that you are using a very older version of WPDM Pro. The latest version is right now 6.0.8. Please update it, or you can download them from here. It’ll enable the option.
However, after the update please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Hi @akrp,
Thank you for the video.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you provide us with your latest theme files via google drive so that we can test and debug them in our testing environment.
With Regards

Hello @dve46,
Have you tried after changing your custom gallery template to any other default one?
Also, please share the gallery template code with us so that we can replicate the issue in our test environment. It will be very cooperative if you could provide us with some additional details such as PHP, WordPress version, server information etc.
However, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

Hi @hdchris,
Welcome to the support forum.
Make sure that you are using the latest free version of the WPDM which is right now 3.2.15.
Also, the downloads are working fine via chrome in the Samsung browser.
Have you tried after putting an asterisk like this?
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You