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Humayon

Forum Replies Created

Viewing 25 posts - 1,676 through 1,700 (of 2,803 total)
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Sep 27, 2021 at 1:30 pm in reply to: wpdm_asset is not defined – login hangs #162339

Humayon
Spectator

Hi @otrok,
We found the issue and I have forwarded it to our development team.
Hopefully, there will be a plugin update ASAP.
Regards

Sep 27, 2021 at 1:27 pm in reply to: Licence Key #162338

Humayon
Spectator

Hello,
Hope you are well. You should be able to retrieve your license key by following the below link.

Where is my license key?


Thank You

Sep 27, 2021 at 12:50 pm in reply to: Pagination not working if page has query string #162332

Humayon
Spectator

Hello @otrok,
Glad to hear that.
Thank you for your cooperation.
With Regards

Sep 27, 2021 at 10:18 am in reply to: Is Directory Attached only for Pro version? #162318

Humayon
Spectator

Hello @iamu,
Hope you are well.
Yes, an attached directory is a WPDM Pro feature only.
You may keep using the license into your dev site for 15 days, however, even if you activate/use the license in your dev site, it is not a problem, you can unlink the dev site from your order details page here and use the license key in your production site when you move your site to the production server.
Please check the following doc to understand how to unlink a license to use it with a new site when you move WPDM PRO there:

License


Thank You

Sep 27, 2021 at 10:06 am in reply to: wpdm_asset is not defined – login hangs #162316

Humayon
Spectator

Hello @strigga,
We found the issue and I have forwarded it to our development team.
Hopefully, there will be a plugin update ASAP.
Regards

Sep 27, 2021 at 9:21 am in reply to: wpdm_asset is not defined – login hangs #162307

Humayon
Spectator

Hi @strigga,
Hope you are doing great.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Sep 27, 2021 at 7:52 am in reply to: Plugin not updating #162305

Humayon
Spectator

Thank you for your great review.
Have a good day.

Sep 27, 2021 at 7:44 am in reply to: Plugin not updating #162303

Humayon
Spectator

Hello @contactspawebdesign-co-uk,
You are welcome.
If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
With Regards

Sep 27, 2021 at 6:33 am in reply to: File Download Buttons not working #162301

Humayon
Spectator

Hello @ericbjohnson,
The SELECT button was not working due to your theme’s CSS conflict.
Please add the below CSS in the Dashbaord>Appearance>Customize>Additional CSS

.wpdmpro + #comments {
    position: unset;
}

Hopefully, your problem will be solved.
Thank You

Sep 27, 2021 at 4:55 am in reply to: Pagination not working if page has query string #162296

Humayon
Spectator

Hi @otrok,
Sure, we will let you know about it.
Thanks.

Sep 27, 2021 at 4:21 am in reply to: Cache issue #162294

Humayon
Spectator

Hello,
Thank you for cooperating with us.
In this case, you may add define('WPDM_ACCEPT_COOKIE', false); in your wp-config.php, which shall disable the WPDM cookie.
I hope it should work.
Thanks.

Sep 26, 2021 at 2:00 pm in reply to: Occasional “permission denied” message for users with correct permissions #162287

Humayon
Spectator

Hello @t2webmaster,
We have fixed and improved several custom role compatibility issues with the latest version of the WPDM Pro which is 6.0.8 now.
So, I strongly recommend you updating your WPDM Pro copy to the latest version.
Also, it will be very cooperative if you provide us with your FTP access because we were unable to edit or inspect any files on your server.
Thank You

Sep 26, 2021 at 11:42 am in reply to: attach folder and dimensions #162280

Humayon
Spectator

Hello @jbond82,
Yes, we are checking the issue elaborately.
It will be adjusted in the upcoming update.
So, please cooperate and spare us some time.
Thank You

Sep 26, 2021 at 11:03 am in reply to: Separate page #162278

Humayon
Spectator

Hi @nguyenhung,
Our dev team is checking the shortcode issue. Hopefully, it will be fixed in the next update.
So, please cooperate and spare us some time.
Thank You

Sep 26, 2021 at 10:32 am in reply to: reset the password just reloads the login page #162277

Humayon
Spectator

Hello @strigga,
I hope you are doing great.
Admin can’t reset the password from the front-end, as it’s disabled for security reasons.
Also, in the next update, it will not show the success code, our dev team will fix it.
Hope you understand.
Thank You

Sep 26, 2021 at 10:00 am in reply to: Package not including all files when Directory Attached #162270

Humayon
Spectator

Hello,
Please make sure that you have the proper read permission on the attached/parent directory and its subdirectories.
You can follow the below link in order to apply the valid file permission.
https://wordpress.org/support/article/changing-file-permissions/
I hope your problem will be solved.
Thank You

Sep 26, 2021 at 9:56 am in reply to: File Download Buttons not working #162268

Humayon
Spectator

Hi @ericbjohnson,
It’s working fine in our test environment.
Yes, please rovide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, share the related page/file/package URL with us where the issue exists.
Thanks

Sep 26, 2021 at 9:45 am in reply to: attach folder and dimensions #162264

Humayon
Spectator

Hello @jbond82,
Our dev team is checking your issue properly.
Hopefully, it will be fixed in the next update.
We will let you know an update ASAP.
Thank You

Sep 26, 2021 at 5:18 am in reply to: Cache issue #162249

Humayon
Spectator

Hi @spacekap,
Hope you are doing great today.
Have you tried after disabling this setting?
Thank You

Sep 26, 2021 at 5:14 am in reply to: Pagination not working if page has query string #162248

Humayon
Spectator

Hello,
The update will be released ASAP.
However, for a quicker resolution please cooperate with us by providing your admin login credentials in a private reply.
Thank You

Sep 26, 2021 at 4:58 am in reply to: Separate page #162245

Humayon
Spectator

Hi @nguyenhung,
I hope you are doing great today.
It’s working fine in the classic editor. Are you using Gutenberg block?
Our team is checking the Gutenberg issue.
However, for now, please use the author dashboard [wpdm_frontend] instead.
Thank You

Sep 26, 2021 at 4:50 am in reply to: File Download Buttons not working #162243

Humayon
Spectator

Hello @ericbjohnson,
Hope you are well and sorry for the inconvenience.
Make sure that you are using the latest version of the WPDM Pro plugin which is right now 6.0.8.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Sep 26, 2021 at 4:46 am in reply to: Emails no longer being sent with Download Notifications #162242

Humayon
Spectator

Hello @strigga,
Hope you are well.
Admin can’t reset the password from the front-end, as it’s disabled for security reasons.
However, please open a separate forum topic in the future by describing your issue properly there.
Thank You

Sep 26, 2021 at 4:20 am in reply to: Plugin not updating #162241

Humayon
Spectator

Hello,
You can remove your staging and add the correct site by following this image.
More details can be found in the license section.

License


Thank You

Sep 25, 2021 at 12:02 pm in reply to: attach folder and dimensions #162229

Humayon
Spectator

Hi @jbond82,
Hope you are well. And sorry for the inconvenience.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Viewing 25 posts - 1,676 through 1,700 (of 2,803 total)
1 2 3 … 67 68 69 … 111 112 113