Humayon

Hello,

Hope you are well.

Have you followed the below instruction to customize your template files?

Template Files

If not then it will be wiped with the latest update and will not be recoverable.

Thanks

Hello,

Hope you are well. And sorry for the inconvenience.

Can you please let us know which shortcode you are using?

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hello,

Please update your WPDM – Advanced Access Control add-on to the latest version which is right now 3.2.3 or you can download it from here which should resolve your issue.

However, in order to fix the PDF Viewer issue please follow this setting.

If still, the problem exists then please share the PDF viewer related page/package URL.

Thanks.

Hi,

Those coordinates are mm supported only. Sorry to say that there is no percentage option right now. If you want to adjust positioning then you have to do it by the mm coordinates.

However, Those are not shortocde. They are template tags. You can use them by following this.

Apart from that, you can add other fields rather than pre-defined fields by using the below filter.
https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_after_prepare_package_data/

If you are not aware of the code or customization then you may leave a mail through

customize@wpdownloadmanager.com
or
You may knock to the customized team through the below link

User Dashboard

Thank You

Hi,

Please note, When you are applying custom spacing then you need to use both Horizontal (advanced) and Vertical (advanced) coordinates too.

Let us know about it.

Thanks.

Hello,

We are checking the alignment issue you have mentioned above and once I will get any update I will let you know about it.

About the other fields, you should be able to use the package info related template tags. Available template tags are listed here.

Thanks

Hello @kalusha,

Greetings for the day!

Please share your associated order ID and email address with us so that we can check and give you a better solution.

Apart from that, you can download them from here.

Thanks.

Hello,

In that case, it will be assumed as a Guest role which depends on IP.

Hope you understand.

Thanks.

Hello,

Greetings for the day!

In that case, you can use the below add-on to achieve your requested functionality.

Download Limit

Thanks.

Hello,

WPDM Pro latest version comes with lots of improvements, features and security updates.

So we strongly recommend our users to update it to the latest version.

Hope you understand.

Thanks.

Hello,

Greetings for the day!

Can you please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue?
Also, please share the related page URL with us where the issue exists.

Thanks

Hello,

After a certain period of time, the forum topic gets an auto resolved status.

However, your requested feature will be available within next week.

Thanks.

Hi there,

Hope you are well. And sorry for the inconvenience. We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well.

Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hi,

Hope you are well.

Please don’t post any forum link/ image link to your review.

As, you see your review has been removed, so if possible can you leave a great review again without any forum link?

Thanks.

Hello,

After updating to the latest version simply visiting the link and page template menu on the admin dashboard will resolve the issue. As the action will regenerate the templates automatically in the new style.

Go to Downloads>templates then visit all tabs there.

Hopefully, your problem will be solved.

Regards

Hi,

Hope you are well.

First of all, please update your copy to the latest version which is right 6.1.0.

After that, if still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

Thanks

Hello,

Thank you for your great review and the above styles.

Have a good day ahead!

Regards

Hi,

Since the conflict is originating from the third-party plugin so it will be better to contact them. So that they can adjust it from their side.

Hope you understand.

Regards

Hi,

I found that Post Types Order plugin is altering the orderby parameter that’s why it’s not working.

Please deactivate the plugin or configure it properly.

Thanks.

Hello @kellenberge,

Greetings for the day!

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Regards

Hi,

I see the paragraph text size has been changed. Also, it’s getting inherited from your theme style. Here is the reference screenshot.

All basic interface related settings can be found under Dashboard>Settings>User Interface and for the page-template font sizes settings, you can declare classes/ID’s on the related tags which you can style later. Most of the style will be inherited from your theme style.

In order to change the header please use the below CSS.

.w3eden h1 {
    font-size: 25px;
}
.w3eden h2 {
    font-size: 20px;
}
.w3eden h3 {
    font-size: 18px;
}

Let me know if you need further assistance regarding this matter.

Regards

Hello,

Thank you for your understanding and compliments.

Yes, you don’t need any programming knowledge and with the help of Link Template and Page Template, you can even custom design every package independently.

Also, we are improving the manual and instructions day by day.

However, please let me know if you need further assistance regarding this matter, I will try my best to help you.

Regards

Hello,

Based on our test it seems it shouldn’t throw such an error if you leave the field empty.

Are you sure that you are using the latest WPDM Pro and Advanced Access Control add-on?

However, you should be able to set the default to authorize access to Admin only from the package settings section by following this.

Also, if possible please provide us with your admin login access so that we can debug it properly.

Thanks

Hello @supportagiledigest-com,

Greetings for the day!

Hope you are well. And sorry for the inconvenience.

We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you