Humayon

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Viewing 25 posts - 1,226 through 1,250 (of 2,803 total)
in reply to: .xlsx files not uploading #166421

Humayon
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in reply to: Latest update breaks site #166360

Humayon
Spectator

Hi @splendorcom

Glad to hear that problem was solved.


@b8europe
,

Make sure that you are using the WPDM least version. Deactivate and then reinstall the WPDM plugin first.

Let me know after performing such actions.

Regards


Humayon
Spectator
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in reply to: Latest update breaks site #166290

Humayon
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in reply to: Latest update breaks site #166283

Humayon
Spectator

Hello @arianna-bianchi,

Please download and install WPDM free plugin from the below link.

Download Manager

Thanks.


Humayon
Spectator

Hi,

Thank you for getting back to us.

I am pretty sure the error is occurring due to another plugin or theme.

Have a look at this screencast: https://share.getcloudapp.com/qGurgXnv.

However, if possible create a staging website so that we can debug the issue properly.

Looking forward to hearing back from you.

Thanks

in reply to: Filter asc or desc #166252

Humayon
Spectator

Hello,

Please add the below CSS in Dashboard>Apperance>Customize>Additional CSS.

.page-id-11056 select.wpdm-custom-select.custom-select {
    display: none;
}

Hopefully, your problem will be solved.

Thanks


Humayon
Spectator

Hello there,

Can you please clear your browser, website and caches if you have any?

Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

Thank You


Humayon
Spectator

Hello @medimaps-wordpress,

Hope you are well. And sorry for the inconvenience.

We have released the latest version 6.1.1 of the WPDM PRO plugin and add-ons.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well.

Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.

Thank you

in reply to: Latest update breaks site #166233

Humayon
Spectator

Hello,

Glad to hear that your issue has been resolved.

We value our customers and try to resolve their issues ASAP.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day!

in reply to: audio player not working. just buffers… #166219

Humayon
Spectator

Hello,

We have released the WPDM Pro and Premium package add-on update.

First of all update both of them and enable Downloads>Settings>Premium Package>Purchase Settings>Allow users to play mp3 files before purchase.

Also, enable Authorize MasterKey to download premium packages too located under Downloads>Settings>Premium Package>Frontend Settings.

Hopefully, your request is full filled now.

Thanks.

in reply to: Upload and download is not working #166209

Humayon
Spectator

Hi @vinhomeselites,

You are welcome.

Please open a separate forum topic for future issues.

Regards

in reply to: Latest update breaks site #166208

Humayon
Spectator

Hello @hiwire,

In that case, first of all, please deactivate all WPDM related add-on first.

After that, delete and then re-install the WPDM plugin.

Hopefully, your problem will be solved.

Thanks.

in reply to: Latest update breaks site #166185

Humayon
Spectator

Hi,

WPDM update has been released.

Please update your WPDM copy.

Thank you

in reply to: Filter asc or desc #166184

Humayon
Spectator

Hello,

You can hide it using CSS.

Please, provide us with your relevant page URL so that I can provide you with the valid CSS codes.

However, If you want to customize then please customize it in the download-manager\src\Package\views\category-shortcode-toolbar.php file accordingly.

Thanks.

in reply to: Not All Add-ons will Install (Full Access Pack) #166143

Humayon
Spectator
This reply has been marked as private.
in reply to: Latest update breaks site #166142

Humayon
Spectator

Hello,

Please spare us some additional time.

An update will be released within this week.

Happy New year everyone!


Humayon
Spectator
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in reply to: Error: The username field is empty. #166117

Humayon
Spectator

Hello @gilmourw,

Thank you for letting us know about it.

I have found the issue and forwarded it to our dev team.

It will be adjusted with the plugin update soon.

Thanks.


Humayon
Spectator

Hello @brother-bell,

Greetings and Welcome.

Your license should be transferable and yes the procedure mentioned in the 2nd link is applicable for the 2021 version.

Simply just follow the steps properly mentioned in the below link and I hope you will be able to transfer the license easily.

License

If you still facing any problem then let us know about it and we will assist you properly.

Regards

in reply to: WordPress Download Manager and Copyright Protectioin #166100

Humayon
Spectator
This reply has been marked as private.
in reply to: Latest update breaks site #166099

Humayon
Spectator

Thank you for letting us know about it @arborvitae666.

Our team will check this.

in reply to: Filter asc or desc #166089

Humayon
Spectator

Hi @mpt,

Greetings and Welcome.

Will you please explain a bit about your query as I am not clear about it?

It will be very cooperative if you provide me some relevant screenshots or record me reproducing your issue using a tool like this?

However, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.

Thank you

in reply to: link-default-default.php dans les catégorie #166088

Humayon
Spectator

Hello

Hope you are well. And sorry for the inconvenience.

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

in reply to: Latest update breaks site #166087

Humayon
Spectator

Hi @vroyer_sfs,

We are aware of the issue.

An update will be released soon.

Thanks

Viewing 25 posts - 1,226 through 1,250 (of 2,803 total)