Humayon

Hello @david-franzkeadvisorsexcel-com,

We hope you are well.

Yes, WPDM comes with an integrated document viewer for Doc or Powerpoint files.

Please ensure that you have selected the Single Column with Doc Preview as a Page template in the package edit section.

Here’s the reference screenshot: https://prnt.sc/xYCbWhRAwIjG

Let us know if it resolves your issue.

Hello,

Thank for the details.

Stripe add-on is now available for download in your account.

Have a good day.

Hello,

Greetings for the day.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello,

You are welcome.

If you need anything else feel free to open a new ticket.

Regards

Hello @deepduck,

Greetings for the day.

Can you please let us know which specific addon you need as of now?

However, we can provide you with the stripe addon as a gift if you purchase the eCommerce pack.

We are looking forward to hearing back from you.

With Regards

Hi @cnmesoamerica,

Thank you for the credentials.

Please check now, you will be able to download the necessary add-ons.

@ujmsales if you are still facing a similar issue then please provide us with your account login credentials so that we can check it further.

Regards

Hello @lpzekalabs,

Hope you are well.

Please send an order note from the order details page to cancel auto-renewal.

However, if you cancel your auto-renewal then you will not get any future updates which will contain new features, compatibility with other add-ons and improvements.

Thanks

Hi @emeralddragon,

Welcome to the support forum and apology for the delayed response as our team was on a festival holiday.

As the scenario is unique and not clear to me so it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Also, It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi @andredt,

Thank you for your query.

Please follow this instruction to get the 10GB free space: https://www.androidguys.com/tips-tools/set-up-a-box-account-and-get-10gb-of-cloud-storage-free/.

However, we are not sure about it as we do not have any control over it as they are not our product.

With Regards

Hi @electrovo,

Thank you for your query.

It seems you have another similar thread related to this query. Can you please continue there?

However, In our inspection, we found that several console errors are appearing. Please have a look at this: https://prnt.sc/F-7ZtCfNFdTh.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You can temporarily disable your caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Hi @estonedrader-com,

Welcome to the support forum.

First of all, thank you for informing us about the commands.

I have forwarded your mentioned commands to our core dev team, and they have ensured that they will adjust them with the upcoming update.

Your patience and co-operation are highly appreciated.

Have a good day!

Hi @informerick,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If still, the problem exists then please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

We are looking forward to hearing back from you ASAP.

Regards

Hi @web907,

Please take our cordial apology for the inconvenience, and the delayed response as our team is on festival vacation.

The video you have attached is not viewable. You can share your video link by uploading it to any online drive.

Also, I want to let you know that our team is already working on your concern, and hopefully, it will be adjusted with the upcoming update.

Your patience and co-operation are highly appreciated.

Apart from that, please click the Save Settings one more time for the license key option from Downloads > Settings > License, and then please try to update the plugin from the wp-admin > plugins panel.

The saving settings for the license key option from Downloads > Settings > License will regenerate the access token, and the plugin will be updated.

With Regards