Humayon

Hi,

Please check now the add-on download link has been added to your order note.

You can now download it.

Let me know how it goes.

Hello,

Thank you for your query.

I’m not sure if I fully understood your question. Could you please provide more details of your requirement? If you could provide some screenshots/screencasts, that would help greatly.

I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.

Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.

Thanks for understanding!

Hello @tristant,

Thank you for being so cooperative.

Let me clarify your query,

First of all, you can’t pass multiple parent category in this [wpdm_archive button_style=”primary” template=”link-template-default” category=”ctp, label-packaging-resource” order_by=”post_title” order=”ASC” items_per_page=12 cols=1] shortcode.

You can pass only one category value mentioned in the documentation that use any category slug here if you want to create an archive page for that category or don’t use the parameter.

However, if you want to show a sidebar, assign a child category under a parent category which should resolve your issue.

Please feel free to let us know if you need more clarification.

Thanks.

Hi,

Thank you for your reply.

Auto-install sometimes fails due to auth error or server file permission issue, however, you always can download any add-on from
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install.

Also, after updating both of the plugins if still the problem exists then can you please perform the below steps as the redirection is working fine in our test environment.

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

Please let me know how that goes.

Hi,

Glad to hear that the CSS is working now.

Feel to let us know if you need further assistance.

Have a good day!

Hi,

Thank you for the credentials.

It seems you are using an older version of the WPDM Archive add-on.

Please update the WPDM Archive add-on plugin to the latest version, which is right now 4.4.4.

Feel free to reach back with your findings.

Regards

Hello,

With the WPDM PDF Stamper, you can create a watermark easily.

Please check our official documentation regarding this: https://www.wpdownloadmanager.com/doc/wpdm-pdf-stamper/

Thanks.

Hello,

Thank you for writing back to us.

As of now. the PDF viewer is PHP 8 ready however PDF Stamper is not yet ready.

I hope you understand.

Regards

Hello @david-franzkeadvisorsexcel-com,

Thank you for writing back to us.

Have you tried a different PPT file to check whether the issue is appearing or not?

However, We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi @laurenceanthonync,

Greetings for the day.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi @palelearn,

Thank you for your query.

Well, if you migrate then it should not affect the links.

However, you can check our bulk import feature as well regarding this.

Bulk Import

Let us know if you have any questions regarding this.

Regards