Humayon

Hello,

We appreciate your concern.

Can you please provide us with your Order ID and associated email so that we can check and provide you with accurate info regarding this?

Regards

Hi,

Glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day!

Hi @cmd201505,

Thank you for your reply.

Please open a separate forum topic for your issue, as this is a resolved thread, which will help us track and serve you on time.

We appreciate your understanding.

Regards

Hello @tristant,

Thank you for the clarification.

Based on the scenario, you can follow the below steps.

1. Set When a user is not allowed to download as Hide Everything. Here’s the reference screenshot: https://prnt.sc/j5K1gwpmy382

2. Set category access accordingly in the Category section by following this: https://prnt.sc/U4eCCOERkHxK

Also, ensure that the Package access setting is empty here: https://prnt.sc/RYFvFPS4MunU.

Example valid shortcode structure: [wpdm_archive button_style="primary" template="link-template-default" category="label-packaging-resource" order_by="post_title" order="ASC" items_per_page=12 cols=1]

Let me know if you have any questions regarding this.

Regards

Hello,

Greetings for the day.

Unfortunately, as of now, PDF Stamper is not yet compatible with PHP 8.0.

However, our team is working hard on this and will be ready ASAP.

Thanks.

Hello @robalexdev,

Welcome to the support forum.

The version you have referred to previously are older versions.

Please update WPDM to the latest version to stay secure.

Also, please have a look at our changelog for more details: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

Regards

Hello there,

Thank you for writing back to us.

You can add these details later from the dashboard.

The invoice will include those details.

Let us know if you have any further queries.

Regards

Hello,

Apology for the inconvenience.

Can you please let us know your order ID so that we can check and give you a better solution about it?

Regards

Hello @duhs-support,

Thank you for the login credentials.

About the upload size issue, some other plugins may be conflicting. Please try after disabling other third-party plugins.

Also, please try one more time after deactivating the Chunk Upload option. Here’s the reference screenshot: https://prnt.sc/-7KPnebm_XmT.

Regarding the Downloads > All Packages and click on a package (any package) issue.

I have checked your website, and it appears that several files are not loading from your server and throwing 500 (Internal Server Error).

Please check the reference screenshot: https://prnt.sc/-mTCRXIuIKRe.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

If the problem still exists, please get in touch with your server admin regarding the 500 (Internal Server Error).

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi @pierredeschamps,

Thank you for your concern.

We send a reminder email before the auto-renewal process.

Regards

Hello,

Welcome to the support forum.

Can you please let us know when the Sensei LMS is disabled, the login is working or not?

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi @rebeccadragonstack,

Welcome to the support forum.

Can you please let us know what kind of error it is showing while you have tried to pay?

If possible, please provide us with some additional screenshots so that we can check and give you a better solution.

We are looking forward to hearing back from you.

Regards