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Humayon

Forum Replies Created

Viewing 25 posts - 851 through 875 (of 2,803 total)
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Jul 13, 2022 at 5:54 am in reply to: Disable Auto download after captcha #175026

Humayon
Spectator

Hello,

You are welcome.

Have a good day.

Jul 12, 2022 at 4:01 am in reply to: pdf opens in browser instead of downloading #174994

Humayon
Spectator

Hello,

Thank you for the details.

We are investigating the issue and will let you know once we have an update.

Please cooperate and spare us some time.

With Regards

Jul 12, 2022 at 3:43 am in reply to: Disable Auto download after captcha #174993

Humayon
Spectator

Hi,

We hope you are well.

Unfortunately, as of now, we don’t have such features in the WPDM plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

With Regards

Jul 11, 2022 at 4:46 am in reply to: pdf opens in browser instead of downloading #174960

Humayon
Spectator

Hi,

Greetings for the day and an apology for the delayed response as we are on the festival holiday.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Jul 11, 2022 at 4:40 am in reply to: Turn off auto renew #174959

Humayon
Spectator

Hello,

Thank you for being so concerned.

Please send an order note from the order details page.

However, If you cancel your subscription, you will no longer receive future updates for the products linked to that order when your order expires.

Regards

Jul 8, 2022 at 6:07 am in reply to: You have version 6.2.1 installed. Update to 6.2.1. #174925

Humayon
Spectator

Hello,

Glad to hear that it’s working now.

Have a good day.

Jul 7, 2022 at 1:32 pm in reply to: Pdf Stamper Demo #174896

Humayon
Spectator

Hi,

Thank you for your reply.

Unfortunately, as of now, we don’t have such features and can add only one text in the PDF Stamper plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Have a good day.

Jul 7, 2022 at 1:29 pm in reply to: You have version 6.2.1 installed. Update to 6.2.1. #174895

Humayon
Spectator

Hello,

Thank you for being so cooperative.

We have fixed the versioning issue and re-uploaded it.

Please download and reinstall from here.

Have a good day.

Jul 7, 2022 at 1:16 pm in reply to: You have version 6.2.1 installed. Update to 6.2.1. #174893

Humayon
Spectator

Hi,

Thank you for your concern.

We are currently investigating the issue and will let you know an update about it.

Regards

Jul 7, 2022 at 7:28 am in reply to: disable drop zone #174883

Humayon
Spectator

Hi @chileprevencion,

We have released the update.

Please update your copy and then disable it by following this reference screenshot: https://jmp.sh/6IC6ht5

Have a good day.

Jul 6, 2022 at 4:28 pm in reply to: I bought plugin but I can’t access download area #174852

Humayon
Spectator

Hi @valeka,

Thank you for writing back to us.

Please send an order note from the order details page to cancel the auto-renewal.

However, if you cancel the auto-renewal and when your current validity period is over, you will be unable to get the future update which will contain future compatibility, security updates, and new features.

Regards

Jul 6, 2022 at 4:22 pm in reply to: Wp download license renewed – problem #174851

Humayon
Spectator

Hi,

Thank you for writing back to us.

As I see in the screenshot, you are using WPDM V5.4.1, so auto-update may not work with this older version.

Also, the license key may fail as license server parameters are probably changed now due to the old version.

So, in this case you might need to manually download and install the latest version from here.

After that, re-apply the license again by following the below link.

License Manager

Have a good day!

Regards

Jul 6, 2022 at 4:03 pm in reply to: No search results #174850

Humayon
Spectator
This reply has been marked as private.
Jul 6, 2022 at 1:58 pm in reply to: No search results #174840

Humayon
Spectator

Hello,

Thank you for writing back to us.

After deactivating the WP Extended Search plugin, the search result is now appearing appropriately.

Regards

Jul 6, 2022 at 12:51 pm in reply to: Pdf Stamper Demo #174838

Humayon
Spectator

Hello,

Thank you for your reply.

Please check this screencast where I have demonstrated how it works: https://jmp.sh/vX0APry

Thanks.

Jul 6, 2022 at 9:06 am in reply to: Upload vCard/.vcf #174830

Humayon
Spectator
This reply has been marked as private.
Jul 6, 2022 at 8:36 am in reply to: Charged twice for Download Manager Pro v6.1 Pro License #174828

Humayon
Spectator

Hello,

Thank you for your cooperation.

Please check now we have resolved your issue.

It supposes to fix now.

Regards

Jul 6, 2022 at 4:58 am in reply to: No search results #174808

Humayon
Spectator

Hi @jmbugarel,

Welcome to the support forum.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Jul 5, 2022 at 3:58 pm in reply to: Upload vCard/.vcf #174803

Humayon
Spectator

Hello @spic,

Greetings for the day.

Please put an asterisk * in the Allowed file types to upload section in the WPDM Settings.

Here’s the reference screenshot: https://prnt.sc/ccxlFsk-O_wO

I hope it will resolve your issue.

Regards

Jul 5, 2022 at 12:54 pm in reply to: Pdf Stamper Demo #174792

Humayon
Spectator

Hi,

Thank you for writing back to us.

Please check now the link has been fixed.

Regards

Jul 5, 2022 at 9:03 am in reply to: i need some help adding some new fields in my template #174785

Humayon
Spectator

Hello,

Apology for the delayed response.

We have reviewed your requirements and the way you want to automatically fill custom data requires code customisation.

Using custom fields you can add as many custom fields as you want but those data has to be inserted each time the author creating a package.

Further automation requires custom coding.

With Regards

Jul 5, 2022 at 3:40 am in reply to: Charged twice for Download Manager Pro v6.1 Pro License #174764

Humayon
Spectator

Hi,

Thank you for notifying us.

We are going to check this and will let you know about it.

Please spare us some time.

Regards

Jul 4, 2022 at 6:16 am in reply to: disable drop zone #174719

Humayon
Spectator

Hello,

You are welcome and thank you for being so cooperative.

Have a good day!

Jul 3, 2022 at 5:14 am in reply to: how to unsubscribe? #174698

Humayon
Spectator

Hello,

I appreciate your concern.

It will be cancelled ASAP.

Rgards

Jul 1, 2022 at 7:01 am in reply to: Pdf Stamper Demo #174636

Humayon
Spectator

Hello,

Greetings for the day.

Can you please provide us with the related demo URL so that we can check?

Thanks.

Viewing 25 posts - 851 through 875 (of 2,803 total)
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