Humayon

Hello,

Greetings for the day.

We are currently, investigating the issue and will let you know about it once we have an update.

Please spare us some time.

Regards

Hello,

Thank you for letting us know about it.

We are checking your payment issue and will get back to you accordingly.

Please spare us some time.

Hello,

Thank you for your query.

To translate your desired text please follow our official documentation: https://www.wpdownloadmanager.com/translate-wordpress-plugin/

With Regards

Hello,

Greetings for the day.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login and issue-related URL
# Username
# Password

We are looking forward to hearing from you.

Hello,

Greetings and Welcome.

You can edit the Email Template by following this reference screenshot: https://prnt.sc/78moGm7rr1VV

With Regards

Hi,

Greetings for the day.

To check the WordPress error please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Passwor

Apart from that, unfortunately, as of now you can select from the 5 recent WP Forms to enable the Form Lock. We may adjust it with a future release.

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for your query.

To give you a better solution to your query we might need to check it in your backend first.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Hello,

Greetings for the day.

Please check now we have resolved your issue.

Download the latest version from your dashboard and then reinstall it again.

Hopefully, you will also be able to update the plugin now.

Regards

Hello,

Thank you for writing back to us.

In this case, we might need your admin login credentials in a private reply to check the issue.

Also, please can we disable plugins/themes while debugging the issue?

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for your query.

Please send an order note from the order details page to cancel auto-renewal.

Regards

Hello,

Thank you for your query.

To receive a back-end new package adding notification you might need to use the below add-on.

WordPress Newsletters Plugin – Now WP Outreach

Apart from that, regarding the many option issue, it’s working fine in our test environment.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

Thank you for your cooperation and understanding.

Regards

Hello,

The update will be released within next week.

Thank you for your cooperation.

Regards

Hello @isjohanyan,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Regards

Hello,

Thank you for your concern.

We are currently, investigating the issue and will let you know about it once we have any updates.

We appreciate your patience and cooperation regarding this.

Regards

Hello,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

Thank you for your query.

First of all, please make sure that all other WPDM-related plugins are also updated to the latest version.

If still, the problem exists then please share the error log with us by following this documentation: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.

We are looking forward to hearing back from you.

Regards

Hello @mstardigital,

Thank you for your reply.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

Thank you for your interest.

Unfortunately, it’s not possible even with Pro as well.

Regards

Hello,

Thank you for your reply.

Our accounts department will check it.

Regards

Hello,

You are welcome.

Have a good day.

Hello,

You are welcome.

Have a good day.

Hello,

Greetings for the day.

Please send an order note from the order details page to cancel auto-renewal.

Thanks.