Humayon

Hello,

Thank you for letting us know about it.

We are checking your payment issue and will get back to you accordingly.

Please spare us some time.

Hello,

Greetings for the day.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login and issue-related URL
# Username
# Password

We are looking forward to hearing from you.

Hi,

Greetings for the day.

To check the WordPress error please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Passwor

Apart from that, unfortunately, as of now you can select from the 5 recent WP Forms to enable the Form Lock. We may adjust it with a future release.

We are looking forward to hearing back from you.

Regards

Hello,

Greetings for the day.

Please check now we have resolved your issue.

Download the latest version from your dashboard and then reinstall it again.

Hopefully, you will also be able to update the plugin now.

Regards

Hello,

Thank you for writing back to us.

In this case, we might need your admin login credentials in a private reply to check the issue.

Also, please can we disable plugins/themes while debugging the issue?

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for your query.

To receive a back-end new package adding notification you might need to use the below add-on.

WordPress Newsletters and AutoResponder Plugin

Apart from that, regarding the many option issue, it’s working fine in our test environment.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello @isjohanyan,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Regards

Hello,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello @mstardigital,

Thank you for your reply.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

Thank you for your reply.

Our accounts department will check it.

Regards

Hello,

You are welcome.

Have a good day.