Humayon

Forum Replies Created

Viewing 25 posts - 701 through 725 (of 2,803 total)
in reply to: Upload not working on capitalized extension #177619

Humayon
Spectator

Hello,

Thank you for your reply.

Please share your admin login credentials in a private reply to check the issue.

Regards


Humayon
Spectator

Hello,

Thank you for your reply.

Please follow our documentation accordingly to set this up: https://www.wpdownloadmanager.com/download/wordpress-newsletters-autoresponder-plugin/

With Regards

in reply to: Got Refunded Twice #177565

Humayon
Spectator

Hi,

Thank you for your reply.

We are checking this and will let you know about it ASAP.

Regards

in reply to: Constant renewal attempts with old credit card #177564

Humayon
Spectator

Hi,

Greetings for the day.

Please check now we have adjusted your issues.

You will not get the reminder anymore.

Regards


Humayon
Spectator

Hello,

Thank you for notifying us.

Please check now we have added it for you.

With Regards

in reply to: Upload not working on capitalized extension #177562

Humayon
Spectator

Hi,

Thank you for your reply.

It seems mostly the issue is not occurring due to WPDM.

Have you tried to upload the file without WPDM to check whether a similar issue is appearing or not?

You may find this documentation helpful regarding this: https://www.wpbeginner.com/wp-tutorials/how-to-fix-sorry-this-file-type-is-not-permitted-for-security-reasons-error-in-wordpress/

Regards

in reply to: Upload not working on capitalized extension #177524

Humayon
Spectator

Hello,

Thank you for your concern.

We have tested your reported issue on our testing website and it appears that the capitalized extension is working fine.

Here’s the reference screencast: https://www.loom.com/share/b610f78a13034509b0e4fdbbb5b5be5d

Let us know if we are missing any steps.

Regards

in reply to: WPDM_Accordion_GBBlock.php on line 52 and 53 Part 2 #177486

Humayon
Spectator

Hello,

Thank you for writing to us.

We have tried to reproduce the error in our local env. however, we were unable to reproduce it.

We may need to check your backend configuration to give you a better solution.

​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Related page URL
# Username
# Password

I am looking forward to hearing back from you.

Regards

in reply to: How to use WPDM with multi-language site #177485

Humayon
Spectator

Hello,

Greetings for the day.

There is no special configuration required for a multi-language site.

WPDM is translation ready and the rest will depend on the translation plugin you are using.

You may find the below documentation helpful regarding this.

Translate WordPress Plugin to Your Language [How To]

Regards


Humayon
Spectator

Hi,

Thank you for writing to us.

It appears that the issue is occurring due to the CORS config.

Please ensure that CORS has been configured appropriately.

Here’s the reference screenshot: https://prnt.sc/LWveYFT0I-Pr

With Regards


Humayon
Spectator

Hello,

Thank you for being so cooperative.

Please check now we have processed your refund.

The money should be available in your account within a couple of days.

Have a good day.

in reply to: Cancel Auto Renew #177481

Humayon
Spectator

Hello,

Thank you for writing to us.

Please send an order note from the order details page to cancel the auto renewal.

Regards


Humayon
Spectator

Hi,

I have forwarded it to our Accounts department.

We will process it soon.

Regards

in reply to: Critical site error when upgrading to PHP 8 #177422

Humayon
Spectator

Hello,

Glad to hear that it’s working fine now.

Mostly, it seems the issue is occurring due to the server.

However, we will investigate the issue further.

Regards

in reply to: Critical site error when upgrading to PHP 8 #177412

Humayon
Spectator

Hi,

In this case please share your admin login credentials in a private reply to check the issue.

Regards

in reply to: Critical site error when upgrading to PHP 8 #177410

Humayon
Spectator

Hello,

Thank you for your reply.

Please make sure that you are using the latest version of the WPDM plugin.

You can check the changelog from here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

With Regards

in reply to: Use tag instead of categories in WPDM Directory Add On #177389

Humayon
Spectator
This reply has been marked as private.
in reply to: Critical site error when upgrading to PHP 8 #177385

Humayon
Spectator

Hello,

You are welcome.

Sure, feel free to reach back and report your findings.

Regards

in reply to: Critical site error when upgrading to PHP 8 #177375

Humayon
Spectator

Hi,

Greetings for the day.

Can you please try one more time after disabling all other plugins currently installed on your website to check whether the issue is getting resolved or not?

We are looking forward to hearing back from you.

Regards


Humayon
Spectator

Hello,

Thank you for your query.

Unfortunately, it’s not possible.

However, you can use [wpdm_tags btnstyle="link" icon="tag" showcount=1 cols=3] shortcode instead.

Please check our documentation for more details: https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/

Regards

in reply to: PDF Stamper Error #177318

Humayon
Spectator

Hello,

Thank you for being so cooperative.

We have checked your referred issue and it appears that due to inappropriate Vertical value the Stamping text was not appearing.

After changing the value it’s now appearing appropriately.

Please have a look at this reference screencast: https://www.loom.com/share/dfb766be644a406b8a0ebebfe80e062e

I hope the above information will work for you and let me know how it goes.

Regards


Humayon
Spectator
This reply has been marked as private.
in reply to: Upgrade from WPDM Pro purchased today to Special Pack #177266

Humayon
Spectator

Hello,

Please check now.

We have processed your request.

Regards


Humayon
Spectator

Hello,

Thank you for your reply.

First of all, please don’t post your credentials, publicly.

You can make your post private and I have already made it.

Also, I have checked your website and it appears that you are using an older version of the WPDM Pro plugin.

Please update it to the latest version which is right now 6.2.2.

You can download it from here as well.

Let me know how it goes after updating.

Regards

in reply to: Problem with WordPress File Hosting & Sharing Plugin #177234

Humayon
Spectator

Hi,

You are welcome.

Have a good day.

Viewing 25 posts - 701 through 725 (of 2,803 total)