Humayon

Hello,

Thank you for writing to us.

Can you please try after applying this configuration: https://prnt.sc/bzgW_zCu5pGT to check whether the issue is getting resolved or not?

With Regards

Hello,

Thank you for writing to us.

Can you please try one more time after applying this setting: https://prnt.sc/PbT3Y-jKNHRr.

We have tested with this setting in our testing server and everything is working fine.

I hope it will work then.

Regards

Hello,

Thank you for writing to us.

Have you cancelled the auto-renewal prior to the renewal date?

We send a renewal reminder notice before the process.

However, Please send an order note from the order details page to disable auto-renewal.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hello @babupc,

Thank you for your reply.

Please open a separate forum topic for your different issues which will help us to track and reply in a timely manner.

Also, please provide additional details there such as the website URL, and login info in a private reply.

With Regards

Hello,

Greetings for the day and we hope you are well.

We have checked your other issue.

Regarding this, can you please let us know which hosting service you are using?

Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Regards

Hello,

Apology for the delayed response.

Yes, You can do it.

In that case, you might need to put the file name with the rest API parameter like this: sub-dir/filename.ext.

Also, please check our official documentation for more details: https://www.wpdownloadmanager.com/download/wpdm-api/

Regards

Hello,

Thank you for your query.

Can you please provide us with some additional details like what error it’s showing when you have tried to download after login?

Also, are you using the latest version of the WPDM plugin?

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for your concern.

In our testing environment, the upload is working fine. Please have a look at this: https://www.loom.com/share/f053139788674f9983adb1166b27b8c5

In this case, Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

If still, the problem exists then please provide us with some additional details like screenshots or screencasts to reproduce the issue or represent to us what is happening so that we can investigate further from here.

We appreciate your cooperation regarding this.

Regards

Hi,

Thank you for your reply.

In our testing environment for the cloud storage, multi-package download is not working and we have tested several times after your report.

Can you please try once after re-adding the dropbox files?

Also, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

I hope it helps.

Regards

Hello,

Thank you for your cooperation.

ERROR: The username and password you entered is incorrect. Lost your password? Which is from wp itself, and not from WPDM.

About other issue we are still investigating.

Regards

Hello,

Thank you for your reply.

We are checking your issue and will get back to you once we have any updates.

Please spare us some time.

Regards