Page 24 – WordPress Download Manager

Oct 17, 2022 at 3:19 pm in reply to: Issue with upload files. #179397

Humayon

Spectator

Hey,

Thank you for your reply.

It seems you haven’t provided the admin previlidge.

Please provide admin previlidge so that we can check further.

Regards

Oct 17, 2022 at 1:13 pm in reply to: Upgrade to pro Version broke Settings Page #179394

Humayon

Spectator

Hello,

We have checked further and it appears that your server is blocking some plugin-required core files and which is causing such an issue.

If you try to access the file you will see it’s not accessible and showing the error: https://dev9.webskor.de/wp-content/plugins/download-manager/assets/bootstrap3/css/bootstrap.css

As it’s server related, so I suggest you get in touch with your server admin regarding this.

Regards

Oct 17, 2022 at 12:42 pm in reply to: Premium Packages – 5.4.9 made site Critical error #179391

Humayon

Spectator

Hello,

We have checked the log and it’s not showing such a similar error in our testing environment. Also, even other users haven’t reported such yet.

So we need to check it in your back end.

Thanks.

Oct 17, 2022 at 12:41 pm in reply to: WPDM Archive Page – plugin not found #179390

Humayon

Spectator

Hi,

Yes exactly.

WPDM Directory Add-on

Thanks.

Oct 17, 2022 at 11:53 am in reply to: Premium Packages – 5.4.9 made site Critical error #179385

Humayon

Spectator

Hi,

In this case, It is hard to determine the issue without looking at your website’s backend.

I request you please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

I am looking forward to hearing from you.

Oct 17, 2022 at 11:44 am in reply to: Premium Packages – 5.4.9 made site Critical error #179383

Humayon

Spectator

Hello,

Please try to download Premium Package from here: https://wordpress.org/plugins/wpdm-premium-packages/

Thanks.

Oct 17, 2022 at 11:40 am in reply to: Premium Packages – 5.4.9 made site Critical error #179381

Humayon

Spectator

Hello,

Yes, I meant to install the premium package which is available on the .org.

Thanks

Oct 17, 2022 at 11:20 am in reply to: Upgrade to pro Version broke Settings Page #179378

Humayon

Spectator

Hi,

In this case, It is hard to determine the issue without looking at your website’s backend.

I request you please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

I am looking forward to hearing from you.

Oct 17, 2022 at 11:11 am in reply to: Premium Packages – 5.4.9 made site Critical error #179376

Humayon

Spectator

Hello,

Please deactivate, delete and reinstall the Premium Package plugin.

It should resolve the issue.

Regards

Oct 17, 2022 at 10:58 am in reply to: WPDM Archive Page – plugin not found #179375

Humayon

Spectator

Hi,

Thank you for your reply.

You can download it from here.

I hope it will work fine then.

Oct 17, 2022 at 10:53 am in reply to: Upgrade to pro Version broke Settings Page #179374

Humayon

Spectator

Hello,

Yes, try one more time after reinstalling.

Also, Can you please try PHP version 7.4 to check whether the issue is getting resolved or not?

As you can see WordPress is not even fully compatible with PHP’s latest version and we follow WordPress compatibility standards.

WordPress 5.9 and PHP 8.0-8.1

If still, the problem exists then I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Regards

Oct 17, 2022 at 9:24 am in reply to: Premium Packages – 5.4.9 made site Critical error #179359

Humayon

Spectator

Hello,

Thank you for writing to us.

First, please ensure that you are using the latest version of the WPDM plugin.

Please check the changelog from here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

We are looking forward to hearing back from you.

Regards

Oct 17, 2022 at 6:47 am in reply to: GOOGLE DOC POP OUT #179350

Humayon

Spectator

Hello,

Thank you for your reply.

Word Documents will show a preview by using the WPDM plugin core functionality.

However, PDF view will work for PDF files only.

You can check our demo sites from the previous thread URL for more details.

I hope you understand.

Oct 17, 2022 at 5:13 am in reply to: ALLOW ACCESS ERROR #179347

Humayon

Spectator

Hello,

Thank you for writing to us.

First please ensure that if you have added the file from google drive then it’s accessible to public users.

If the problem still exists, then It is hard to determine the issue without looking into your website.

Can you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related file/package URL

I am looking forward to hearing from you.

Regards

Oct 17, 2022 at 5:07 am in reply to: LINK TEMPLATES #179345

Humayon

Spectator

Hello,

Greetings for the day.

Selecting the link template option is available with the WPDM Pro version only.

Can you please confirm that you are using the free or PRO version?

Regards

Oct 16, 2022 at 5:10 am in reply to: GOOGLE DOC POP OUT #179323

Humayon

Spectator

Hello,

Thank you for your reply.

Unfortunately, as of now, it’s not possible.

However, you can check our PDF Viewer add-on.

WordPress PDF Viewer

Regards

Oct 16, 2022 at 3:47 am in reply to: Issue with upload files. #179320

Humayon

Spectator

@babupc

I see you have opened a new thread.

Please continue there.

Regards

Oct 16, 2022 at 3:46 am in reply to: Issue with upload files. #179319

Humayon

Spectator

Hi @wasabiweb,

Thank you for your reply.

Please share your admin login credentials in a private reply to check the issue.

Regards

Oct 16, 2022 at 3:43 am in reply to: GOOGLE DOC POP OUT #179318

Humayon

Spectator

Hello,

Thank you for writing to us.

Can you please share a related website URL where we can check this?

We are looking forward to hearing back from you.

Regards

Oct 14, 2022 at 8:31 am in reply to: Refund Request #179286

Humayon

Spectator

Hello @belle33,

Thank you for writing to us.

I have forwarded your concern to our related financial department.

They will check and get back to you accordingly.

Regards

Oct 13, 2022 at 9:06 am in reply to: Disable cookie __wpdm_client #179248

Humayon

Spectator

Hello,

We are currently investing in this and we will let you know once we have any updates.

Regards

Oct 12, 2022 at 3:32 pm in reply to: Disable cookie __wpdm_client #179231

Humayon

Spectator

Hello,

Thank you for your reply.

As of now, WDPDM doesn’t do that and it’s not possible to disable it, as cookies are stored in the browser.

However, I will forward your concern to our dev team and we may add a way in the future release.

With Regards

Oct 12, 2022 at 12:58 pm in reply to: Attach files to a package from sub-directory of the root folder using REST API #179222

Humayon

Spectator

This reply has been marked as private.

Oct 12, 2022 at 3:58 am in reply to: WPDM Archive Page – plugin not found #179201

Humayon

Spectator

Hi,

Thank you for writing back to us.

Please update the WPDM Pro plugin first and then proceed with the Archive page add-on.

I hope it will resolve the issue.

Regards

Oct 11, 2022 at 3:20 pm in reply to: Plugin cannot be translated #179190

Humayon

Spectator

Hi,

Thank you for writing to us.

Can you please share a related page with the missing translation?

Also, to debug the issue further, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Humayon

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