Humayon

Hello,

We are currently investigating your referred issue.

We will let you know once we have any updates.

Regards

Hi,

Thank you for your reply.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Thank you for your query.

The template edit option is available only with the WPDM Pro version.

And, for the free version please follow our documentation to edit template files: https://www.wpdownloadmanager.com/doc/template-files/

Regards

Hi,

Yes, I think it will not cause an issue.

However, as a safety, you can always take a backup by following this documentation: https://www.wpbeginner.com/plugins/how-to-backup-restore-your-wordpress-site-with-updraftplus

Regards

Hello,

Thank you for writing to us.

The license key will work with the latest version of WordPress Download Manager Pro. And if you are using a very old version, there may require a manual upgrade.

Don’t worry about manually updating as it will not harm your old data/settings.

Please check our documentation for more details.

License

Regards

Hello,

Thank you for your reply.

Please reconfigure the dropbox app/add-on which should resolve the issue.

Regards

Hello,

Thank you for your reply.

You can follow this helpful documentation regarding this: https://www.wpbeginner.com/plugins/how-to-backup-restore-your-wordpress-site-with-updraftplus

Regards

Hello,

Than you for letting us know about it.

Please check now we have processed your ORDER and you should be able to download your purchase now.

Regards

Hello,

Thank you for writing to us.

You don’t need to update it to V5; you can directly/manually update it to V6.

However, Please download the latest version from here.

Note, Before deleting and reinstalling the latest version please take a backup of your website.

Regards

Hello,

You are Welcome and glad to hear that.

Have a good day.

Hello @codaweb,

Thank you for your query.

First of all, please ensure that you are using the latest version of the WPDM pro plugin: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/

After that, please deactivate and then reactivate the plugin once to check whether the issue is getting resolved or not.

We are looking forward to hearing back from you.

Regards

Hello,

It is hard to determine the issue without looking at your website.
​
​I request you to please share your Testing website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Package URL

I am looking forward to hearing from you.

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal. Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hello,

We have refunded your amount and it will be added to your account soon.

Thanks.

Hello,

Thank you for writing to us.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi,

Have you followed these steps: https://www.wpdownloadmanager.com/how-to-use-dropbox-to-store-files-and-allow-users-to-download-then-from-your-website/

I just tested it on our testing server and it’s working fine.

Regards

Hello,

Thank you for your query.

We have tested your reported issue in our testing environment and it seems it’s working fine.

Please, ensure double time that you have followed the configuration steps appropriately.

Regards

Hi @jonnylander

Please note that all PHP codes use single quote '' or double quote ""rather than ‘’.

I hope you understand.

Regards

Hello,

Thank you for your reply.

The option is available with the latest version of WPDM Pro and please ensure that you have the latest Pro version.

Also, unfortunately, as of now, there is no such option to clean the hundreds of files that are now not being used.

As of now, you have to manually delete such files.

Regards

You are Welcome.

Feel free to reach back and report your findings.

Regards

Hello,

Please check now premium package is activated and not showing any fatal errors.

Reards

Hello,

Thank you for your reply.

We will investigate the warning and will adjust it with a future update if necessary.

Regards

Hello,

After login it’s appearing like this: https://prnt.sc/VMa4OkK1Iy8L

Thanks.