Humayon

Hello,

Thanks for reaching out to us!

I’m not sure if I fully understood your question. Could you please provide more details of your requirement? If you could provide some screenshots/screencasts, that would help greatly.

I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.

Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.

Thanks for understanding!

Hello,

You are welcome and glad to hear that.

Regards

Hello Malcom,

Thank you for writing to us.

We have tested your reported issue by updating WordPress to the latest version and it appears that it’s not redirecting us and we were able to access the wp-admin page.

Could you please provide more details about the behaviour? If you could provide some screenshots/screencasts, that would help greatly.

I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.

Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.

Thanks for understanding!

Hi,

Thank you for the error details.

We are investigating the issue and will let you know an update once we have any.

Please spare us some additional time.

Regards

Hello,

Thank you for writing to us.

We are currently checking your issue and will let you know about it once we have any updates.

Please cooperate and spare us with some time.

Regards

Hello,

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi,

Thank you for your reply.

Well, It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi,

Thank you for writing to us.

We’ll need to look closely to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Greetings for the day.

First please ensure that you have the WPDM Extended Short-codes add-on installed on your website.

I hope it will resolve the issue.

Regards

Hi,

Thank you for your reply.

Please share the staging website access in a private reply so that we can check.

Also, please share your order ID as well.

Regards

Hello,

Thank you for your reply.

We need additional time as the add-on is still a work in progress.

Also, in the meantime, you can copy the download link from one drive and attach it with WPDM as a URL.

Regards

Hello,

Greetings for the day.

The image you have attached is not reviewable like this: https://prnt.sc/gBXfVfJxh6ES and the second image is appearing as broken.

Regards