Forum Replies Created
Hi,
Thank you for your reply.
Can you please let me know on which page you are testing the shortcode so I don’t mess with other pages?
Looking forward to hearing back from you.
Regards
Hello,
Thanks for reaching out to us!
I’m not sure if I fully understood your question. Could you please provide more details of your requirement? If you could provide some screenshots/screencasts, that would help greatly.
I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.
Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.
Thanks for understanding!
Hello,
Thank you for writing to us.
First please download and install the latest version from the below link.
After that try to apply the license again and I hope the issue will be resolved.
Regards
Hello Malcom,
Thank you for writing to us.
We have tested your reported issue by updating WordPress to the latest version and it appears that it’s not redirecting us and we were able to access the wp-admin page.
Could you please provide more details about the behaviour? If you could provide some screenshots/screencasts, that would help greatly.
I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.
Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.
Thanks for understanding!
Hello,
Thank you for your reply.
It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hi,
Thank you for the error details.
We are investigating the issue and will let you know an update once we have any.
Please spare us some additional time.
Regards
Hi,
Greetings for the day.
We are not sure how it got uninstalled.
However, please download it from the below link.
Regards
Hello,
Thank you for writing to us.
We are currently checking your issue and will let you know about it once we have any updates.
Please cooperate and spare us with some time.
Regards
Hello,
Greetings for the day.
First, can you please try downloading the latest version from the below link to check whether the issue is getting resolved or not?
We are looking forward to hearing back from you.
Regards
Hello,
It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hi,
As per discussion, with the core dev team, since you are trying to handle it using API so it required code customization.
You may get in with our customization team through the below link.
Regards
Hi,
Thank you for your reply.
Well, It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello,
Thank you for your reply.
We are currently checking your query and will get back to you once we have any update.
Please spare us some additional time.
Regards
Hi,
Thank you for writing to us.
We’ll need to look closely to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hi,
Greetings for the day.
Please re-download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
I hope it will resolve your issue.
Regards
Hi,
Greetings for the day.
First please ensure that you have the WPDM Extended Short-codes add-on installed on your website.
I hope it will resolve the issue.
Regards
Hello,
Thank you for your query.
Please ensure that you are using the latest version(6.2.9) of WPDM Pro as well.
Regards
Hi,
Thank you for your reply.
Please share the staging website access in a private reply so that we can check.
Also, please share your order ID as well.
Regards
Hello,
Thank you for writing to us.
I am not sure that I fully understood the query.
Can you please provide me with some related screenshots so that we can check and give you a better solution?
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for your reply.
We need additional time as the add-on is still a work in progress.
Also, in the meantime, you can copy the download link from one drive and attach it with WPDM as a URL.
Regards
Hello,
Greetings for the day.
With the WPDM Newsletter add-on, you will be able to notify users: https://www.wpdownloadmanager.com/download/wordpress-newsletters-autoresponder-plugin/
Also, you might need to create an email list as well.
Regards
Hello,
Greetings for the day.
The image you have attached is not reviewable like this: https://prnt.sc/gBXfVfJxh6ES and the second image is appearing as broken.
Regards
Hello,
Greetings for the day.
Most probably the issue is occurring due to your server rule/configuration.
We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.
# Website Login URL
# Username
# Password
Please let me know how that goes. I will be happy to help with any further assistance you might need.