Humayon

Hello,

Thanks for reaching out to us!

In this case could you please create a staging site with identical settings and share the credentials for that in a private reply? This way we can debug things in the exact same environment as your live site.

I request you to please give us a chance to look into the matter and help you. 🙂

Looking forward to resolving your issue asap.

Hello,

Please share your order ID with us so that we can check.

Regards

Hi,

Thank you for your reply.

Please ensure that the WPDM Directory Add-on is installed and you are using the updated shortcode like wpdm_archive instead of wpdm-archive.

WPDM Directory Add-on

Regards

Hello,

Greetings for the day.

We have tested your reported issue in our testing environment and it appears that it’s working fine.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

If still, the problem exists then please share your website credentials in a private reply as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Also, can you please let us know which icons you are referring to? A screenshot will be helpful.

With regards

Hello,

Thank you for your reply and glad to hear that.

If you need further assistance regarding this matter please let us know.

Have a good day ahead.

Hello,

Thank you for writing to us.

We have tried to login your website, however, it’s not working and showing like this: https://prnt.sc/z0gzWMctYK7W

Also, the image you shared prior is not much clear. Can you please share the image using this tool?

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for writing to us.

Please ensure you have selected the Mask Download Link option in the WPDM settings.

Here’s the reference screenshot: https://prnt.sc/tmG4opkpZ6Xo

Let us know about it.

Regards

Hello,

Greetings for the day.

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related package URL

Looking forward to hearing from you.

Hi,

Thank you for your reply.

The screenshot you have share is broken now! You can share a screencast using Loom or you can take a screenshot using Lightshot. This will help us to understand the issue correctly.

Looking forward to hearing from you.

Regards

Hello,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day.

Hi,

Thank you for your reply.

Unfortunately, changing the invoice look is not possible.

Customer can download their invoices from the order details page. Here’s the reference screencast.

Please follow this documentation for registration short-code: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_reg_form-user-registration-form-short-code/

Regards

Hello,

Auto-install sometimes fails due to auth error or server file permission issue, however, you can always download any add-on from

User Dashboard

and install.

The Zoho API error may occur due to caching or database glitches.

On your last attempt when you inserted the key, it got saved in the database and when you reinstalled it fetched the key and acquired the correct key from there.

Regards

Hello,

Thank you for writing to us.

I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Hello,

Thank you for writing to us.

Can you please clarify your query in detail like which invoice you want to style?

We are looking forward to hearing back from you.

Regards

Hi,

Greetings for the day

To change the colour please proceed to Dashboard>Downloads>Templates>Email Templates and then add CSS like this: https://prnt.sc/x9NqFQ6_eitJ

With Regards

Hi,

Thank you for writing to us.

Please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then, ​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related URL where the error is appearing

Looking forward to hearing from you.

Hello,

Thank you for writing to us.

Unfortunately, as of now, there is no such option in the plugin, however, WPDM is adding a minimal amount of CSS and JS.

Also, you can still disable them totally from WPDM UI settings and implement your own custom CSS/JS.

Here’s the reference screenshot: https://prnt.sc/hFGBoTmkZ_vZ

Regards

Hello,

Please share your associated order ID so that we can check it.

Regards

Hello,

Thank you for writing to us.

You can download the invoice from the order details page.

We don’t store credit card info as the payment gateway handles it.

However, please send an order note from the order details page to disable auto-renewal: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hi,

Greetings for the day.

To get started with WPDM Pro please check our documentation from the below link:

https://www.wpdownloadmanager.com/docsfor/download-manager-pro/

Regards

Hello,

I have checked our issue and it appears that in your server PHP zlib compression is not enabled and which is why the error appearing.

To resolve the issue please follow this helpful documentation: https://www.siteground.com/kb/how_to_enable_zlib_compression_manually_for_php_scripts/

If, you don’t know how to change it then please get in touch with your server/hosting provider to enable zlib compression.

Regards

Hi,

Thank you for your reply.

Please check our updated doc from the below link.

WPDM – ZOHO CRM Leads

Regards

Hi,

You can take screenshots or screencasts using these tools.

Also, It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Hello,

We have resolved the issue.

Please download and install the latest version of WPDM – ZOHO CRM.

Regards