Humayon

Hello,

Thank you for your purchase.

Can you please share your associated order ID so that we can check?

Regards

Hello,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day.

Hi,

Thank you for your reply.

It appears that due to template ID, the issue is not occurring.

Further, I have found that several console errors are appearing.

https://prnt.sc/AEuAeKurwOPy and https://prnt.sc/vQdMyYfd7sUS

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin including Cloudflare for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Thank you for your reply.

We have tested your reported issue and it appears that it’s working fine: https://www.loom.com/share/5c1b8abea34d41e5bec7046dba183a65

Regards

Hi,

Thank you for writing to us.

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Hello,

You are welcome.

If you need help with anything else.

Feel free to open a new ticket.

Regards

Hello,

Yes, please proceed.

You can download it from the below URL.

User Dashboard

Let me know how it goes.

Regards

Hi Nadine,

Apology for the delayed response.

Please check now we have resolved the issue by updating the add-on.

Feel free to let us know if you need further assistance.

Regards

Hello,

Greetings for the day.

No Paypal is not only the payment option. You can use Mollie as the payment method by using the below add-on.

Mollie

Regards

Hello,

Greetings for the day.

Primarily you can control the behaviour by following this reference screenshot: https://prnt.sc/Bj4X5miEoprh

Also, please note that Downloads open in the browser for 3 reasons:
1. when you enable the “Open in browser” option
2. When you attach a file as a URL
3. When you add files from the media library
To force download, you need to keep the “Open in browser” option disabled and upload directly using WPDM or attach a file using the server file browser.

Regards

Hello,

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Hello,

Most probably your theme or other plugin is conflicting then.

Please try after disabling other plugins or with other themes to check.

Regards

Hi,

Thank you for writing back to us.

The demo is created using the WPDM Gutenberg Block’s category card bock. Here’s the configuration screenshot: https://prnt.sc/XWCa1zdyQz0y.

Editor Blocks by Download Manager

Let me know if you have any question regarding this.

Regards

Hi,

Thank you for writing to us.

The before_download filter should work in the free version as well.

If it doesn’t work then can you please let us know what output you are trying to achieve?

Regards

Hi,

Thank you for your reply.

Can you please share the demo page URL so that we can provide you with accurate information?

Also, please use the link template ID in the template parameter. Example: template=”link-template-default”

You will more details in our documentation.

https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/

Regards

Hello,

Thank you for the details.

Please check now we have linked the add-on with your account and you will be able to download it from the order details page.

User Dashboard

Also, Yes you can connect it with free version of WPDM as well.

Regards

Hello,

It is hard to determine the issue without looking at your website as your attached screenshot is not visible.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL to check the issue

I am looking forward to hearing from you.

Regards

Hello,

Thank you for writing to us.

We are currently investigating the issue and let you know an update once we have any.

Please cooperate and spare us some time.

Also, in the meantime can you please share your associated order ID to check further?

Regards

Hello,

Greetings for the day.

Can you please share the related page URL so that we can check?

If possible please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hi,

Thank you for your reply.

We have tested your reported issue in our testing environment and it’s working fine: https://prnt.sc/0zF2ZvMD1iEg

Can you please deactivate all plugins temporarily except WPDM and see if that solves the problem? Then, activate the plugins one by one to see which plugin is causing the problem.

Regards

Hello,

Thank you for your query.

Unfortunately, the WPDM product search tool doesn’t search inside the text files like PDFs as of now.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Hi,

Thank you for your reply.

Unfortunately, as of now, we don’t have any default feature in the WPDM plugin to fulfil your requirement.

However, you can get in touch with our customization team and they can implement this for you.

Custom Upgrade Service

Regards

Hi,

You are welcome and glad to hear that.

If you need help with anything else, feel free to open a new thread.

Regards

Hello,

I have checked your issue and found the plugin name is different than it should be in the /wp-content/plugins folder, which is causing such an issue.

Can you please delete and reinstall the latest version of the Download Manager plugin again?

I hope it will resolve your issue.

Regards

Hello,

Greetings for the day.

Can you please try after adding the below-mentioned code to the wp-config.php file to check whether it’s working or not?

define('WPDM_ADMIN_CAP','edit_posts');
define('WPDM_MENU_ACCESS_CAP','edit_posts');

You may find this documentation helpful regarding this: https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

Regards