Humayon

Hello,

Thank you for your purchase.

Can you please share your associated order ID so that we can check?

Regards

Hi,

Thank you for your reply.

It appears that due to template ID, the issue is not occurring.

Further, I have found that several console errors are appearing.

https://prnt.sc/AEuAeKurwOPy and https://prnt.sc/vQdMyYfd7sUS

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin including Cloudflare for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Thank you for writing to us.

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Hello,

Yes, please proceed.

You can download it from the below URL.

User Dashboard

Let me know how it goes.

Regards

Hello,

Greetings for the day.

No Paypal is not only the payment option. You can use Mollie as the payment method by using the below add-on.

Mollie

Regards

Hello,

It is hard to determine the issue without looking at your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Hi,

Thank you for writing back to us.

The demo is created using the WPDM Gutenberg Block’s category card bock. Here’s the configuration screenshot: https://prnt.sc/XWCa1zdyQz0y.

Gutenberg Blocks by WordPress Download Manager

Let me know if you have any question regarding this.

Regards

Hi,

Thank you for your reply.

Can you please share the demo page URL so that we can provide you with accurate information?

Also, please use the link template ID in the template parameter. Example: template=”link-template-default”

You will more details in our documentation.

[wpdm_category] – Query All Downloads From One or More Categories

Regards

Hello,

It is hard to determine the issue without looking at your website as your attached screenshot is not visible.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL to check the issue

I am looking forward to hearing from you.

Regards

Hello,

Greetings for the day.

Can you please share the related page URL so that we can check?

If possible please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello,

Thank you for your query.

Unfortunately, the WPDM product search tool doesn’t search inside the text files like PDFs as of now.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Hi,

You are welcome and glad to hear that.

If you need help with anything else, feel free to open a new thread.

Regards

Hello,

Greetings for the day.

Can you please try after adding the below-mentioned code to the wp-config.php file to check whether it’s working or not?

define('WPDM_ADMIN_CAP','edit_posts');
define('WPDM_MENU_ACCESS_CAP','edit_posts');

You may find this documentation helpful regarding this: https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

Regards