Forum Replies Created
Hello,
Thank you for your reply.
We have tested your reported issue in our testing environment with the latest version of WPDM and it appears that there is no such referred issue occurring in our testing environment.
Please have a look at this reference screencast: https://www.loom.com/share/9bde3c14e32d4a0a8e7ebdf0c626ad67
First, please update your WPDM to the latest version which is right now 6.3.2 to check whether the issue is getting resolved or not.
If still, the problem exists then, I’d request you to check whether the active theme or there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after flushing the permalink by following this doc: https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hello,
Thank you for writing to us.
The below directories needs to crate/write to.
/uploads/download-manager-files/
/uploads/wpdm-assets/
/uploads/wpdm-cache/
/uploads/wpdm-custom-tags/
/uploads/wpdm-file-type-icons/However, if you have multiple user access to WPDM admin, there will be several other dir inside /uploads/download-manager-files/
Regards
Hello,
Thank you for your reply.
It appears that you are using an older version of the WPDM plugin. Please update it to the latest version.
Also, you are using the free version. If you have access to the Pro version then please download and install the latest Pro version from the below link.
If still, the problem exists then please share the related package/page URL where we can check the issue.
Apart from that, You can share a screencast using Loom about what is happening on your side. This will help us to understand the issue correctly.
Rgards
Hi,
Thank you for your reply and glad to hear that.
If you need help with anything else, don’t hesitate to open a new topic.
Regards
Hello,
Thank you for writing to us.
Bulk import is possible with WPDM Pro only and not available with WPDM Free.
Regards
Hello,
Thank you for writing to us.
Unfortunately, as of now, it’s not possible with the [wpdm_all_packages] shortcode. We may add that parameter in a future update.
Alternatively, you can use the [wpdm_packages] shortcode instead.
Please check our documentation for more details.
Regards
Hi,
Thank you for your reply.
You may follow this configuration: https://prnt.sc/_ZRgm9Dd1s2h
Regards
Hello,
Thank your reply.
Please check now we have resolved the issue by adding the below CSS code.
UL.jqueryFileTree A {
max-width: 100%;
white-space: break-spaces;
}Regards
Hello,
We have tested on different devices and it appears that there is no horizontal scrollbar.
Please have a look at this: https://drive.google.com/file/d/1MGIybj8pNt0RcA9ZXDlzynhAcA4azT7Y/view?usp=sharing
Please try in incognito mode or try after clearing caching.
Regards
Hello,
Greetings for the day.
The template preview is working fine in our test environment.
First, please ensure that you are using the latest version of the WPDM plugin.
If still, the problem exists then We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
We are looking forward to hearing back from you.
Regards
Hi,
Can you please try after adding the below CSS code to check whether the issue is getting resolved or not?
@media (max-width: 480px) {
ul.jqueryFileTree {
overflow: hidden;
max-width: 75ch;
text-overflow: ellipsis;
white-space: nowrap;
}
}Regards
Hi,
Thank you for writing to us.
Please send an order note to the order details page so our Accounts team can check and take a point from there.
Regards
Hi,
Thank you for your reply.
In that case please use the [wpdm_tree category=”category-slug” download_link=1] shortcode and it will fulfil your requirement.
Regards
Hello,
Thank you for writing to us.
Can you please let us know from which link you are trying to access directly or are you using any specific shortcode?
Apart from that, you may find this screencast helpful to achieve your output: https://www.loom.com/share/8e84efe48f174806bbf1f36f90482444
Regards
Hi,
Greetings for the day.
First, please ensure that you are using the latest version of the WPDM plugin.
If still, the problem exists then, I’d request you to check whether there are any plugins installed that might be causing this?
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for writing to us.
Unfortunately, as of now, it’s not possible to show the package excerpt or description in the referred shortcode.
But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.
Regards
Hi,
Greetings for the day.
Can you please provide us a screenshot so that we can understand what is appearing on your side?
Alternatively, It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related URL where we can check the issue
We are looking forward to hearing from you.
Hello,
Thank you for writing to us.
First, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
If still the problem exists then please share the below-requested details.
# Website Login URL
# Username
# Password
# Related package/page URL
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hello,
Thank you for your reply.
Customers can go to the dashboard but they don’t have access similar to admin privileges.
Only they will be able to change their user profile details.
Regards
Hello,
Unfortunately, it’s outside of our policy and the updated files are directly integrated into a user account, thus we can’t manually download them.
We appreciate your understanding regarding this.
Regards