Humayon

Forum Replies Created

Viewing 25 posts - 351 through 375 (of 2,803 total)

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Apr 4, 2023 at 6:23 am in reply to: [wpdm_all_packages] not working on category #185627

Spectator

Hello,

Thank you for your reply.

We have tested your reported issue in our testing environment with the latest version of WPDM and it appears that there is no such referred issue occurring in our testing environment.

Please have a look at this reference screencast: https://www.loom.com/share/9bde3c14e32d4a0a8e7ebdf0c626ad67

First, please update your WPDM to the latest version which is right now 6.3.2 to check whether the issue is getting resolved or not.

If still, the problem exists then, I’d request you to check whether the active theme or there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after flushing the permalink by following this doc: https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Apr 4, 2023 at 4:53 am in reply to: Warning: mkdir(): Permission denied #185618

Spectator

Hello,

Thank you for writing to us.

The below directories needs to crate/write to.

/uploads/download-manager-files/
/uploads/wpdm-assets/
/uploads/wpdm-cache/
/uploads/wpdm-custom-tags/
/uploads/wpdm-file-type-icons/

However, if you have multiple user access to WPDM admin, there will be several other dir inside /uploads/download-manager-files/

Regards

Mar 30, 2023 at 10:05 am in reply to: Download manager pro not sending emails with download package/ link #185446

Spectator

Hello,

Thank you for your reply.

It appears that you are using an older version of the WPDM plugin. Please update it to the latest version.

Also, you are using the free version. If you have access to the Pro version then please download and install the latest Pro version from the below link.

User Dashboard

If still, the problem exists then please share the related package/page URL where we can check the issue.

Apart from that, You can share a screencast using Loom about what is happening on your side. This will help us to understand the issue correctly.

Rgards

Mar 30, 2023 at 4:43 am in reply to: Elementor ADD-On not translated with Loco Translate #185439

Spectator

Hi,

Thank you for your reply and glad to hear that.

If you need help with anything else, don’t hesitate to open a new topic.

Regards

Mar 29, 2023 at 9:06 am in reply to: Elementor ADD-On not translated with Loco Translate #185393

Spectator

This reply has been marked as private.

Mar 29, 2023 at 5:26 am in reply to: Download manager pro not sending emails with download package/ link #185379

Spectator

This reply has been marked as private.

Mar 28, 2023 at 3:47 am in reply to: Import from a different downloads plugin #185328

Spectator

Hello,

Thank you for writing to us.

Bulk import is possible with WPDM Pro only and not available with WPDM Free.

Bulk Import

Regards

Mar 24, 2023 at 3:06 pm in reply to: SORTCODE FILTER BY YEAR #185225

Spectator

Hello,

Thank you for writing to us.

Unfortunately, as of now, it’s not possible with the [wpdm_all_packages] shortcode. We may add that parameter in a future update.

Alternatively, you can use the [wpdm_packages] shortcode instead.

Please check our documentation for more details.

[wpdm_packages] – WP_Query in a shortcode for download manager packages

Regards

Mar 24, 2023 at 1:31 pm in reply to: Skip the download page #185219

Spectator

Hi,

Thank you for your reply.

You may follow this configuration: https://prnt.sc/_ZRgm9Dd1s2h

Regards

Mar 23, 2023 at 3:00 pm in reply to: Skip the download page #185200

Spectator

Hello,

Thank your reply.

Please check now we have resolved the issue by adding the below CSS code.

UL.jqueryFileTree A {
  max-width: 100%;
  white-space: break-spaces;
}

Regards

Mar 23, 2023 at 7:29 am in reply to: Skip the download page #185184

Spectator

Hello,

Please remove the previous code so that we can check further.

Thanks.

Mar 23, 2023 at 6:11 am in reply to: Skip the download page #185182

Spectator

Hello,

We have tested on different devices and it appears that there is no horizontal scrollbar.

Please have a look at this: https://drive.google.com/file/d/1MGIybj8pNt0RcA9ZXDlzynhAcA4azT7Y/view?usp=sharing

Please try in incognito mode or try after clearing caching.

Regards

Mar 23, 2023 at 4:44 am in reply to: Template Page and Preview Isssue #185180

Spectator

Hello,

Greetings for the day.

The template preview is working fine in our test environment.

First, please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

We are looking forward to hearing back from you.

Regards

Mar 22, 2023 at 3:02 pm in reply to: Skip the download page #185146

Spectator

Hi,

Can you please try after adding the below CSS code to check whether the issue is getting resolved or not?

@media (max-width: 480px) {
ul.jqueryFileTree {
    overflow: hidden;
    max-width: 75ch;
    text-overflow: ellipsis;
    white-space: nowrap;
}
}

Regards

Mar 22, 2023 at 5:29 am in reply to: Auto renew / refund #185122

Spectator

Hi,

Thank you for writing to us.

Please send an order note to the order details page so our Accounts team can check and take a point from there.

Regards

Mar 21, 2023 at 12:06 pm in reply to: Skip the download page #185095

Spectator

Hi,

Thank you for your reply.

In that case please use the [wpdm_tree category=”category-slug” download_link=1] shortcode and it will fulfil your requirement.

Regards

Mar 21, 2023 at 6:52 am in reply to: Skip the download page #185084

Spectator

Hello,

Thank you for writing to us.

Can you please let us know from which link you are trying to access directly or are you using any specific shortcode?

Apart from that, you may find this screencast helpful to achieve your output: https://www.loom.com/share/8e84efe48f174806bbf1f36f90482444

Regards

Mar 19, 2023 at 6:08 am in reply to: Invalid Download Link #185012

Spectator

Hi,

Greetings for the day.

First, please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

We are looking forward to hearing back from you.

Regards

Mar 18, 2023 at 4:48 am in reply to: [wpdm_all_packages] and packages descriptions #184983

Spectator

Hello,

Thank you for writing to us.

Unfortunately, as of now, it’s not possible to show the package excerpt or description in the referred shortcode.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Mar 18, 2023 at 4:13 am in reply to: Uploading via Front End #184981

Spectator

Hi,

Greetings for the day.

Can you please provide us a screenshot so that we can understand what is appearing on your side?

Alternatively, It is hard to determine the issue without looking at your website.

I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related URL where we can check the issue

We are looking forward to hearing from you.

Mar 16, 2023 at 1:27 pm in reply to: display error after changing the site language into Chinese #184913

Spectator

Hello,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Mar 16, 2023 at 5:56 am in reply to: Download manager pro not sending emails with download package/ link #184888

Spectator

Hello,

Thank you for writing to us.

First, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

If still the problem exists then please share the below-requested details.

# Website Login URL
# Username
# Password
# Related package/page URL

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Mar 16, 2023 at 5:16 am in reply to: Total Queries being displayed #184882

Spectator

Hello,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day.

Regards

Mar 15, 2023 at 2:20 pm in reply to: wrong link in the registration form #184854

Spectator

Hello,

Thank you for your reply.

Customers can go to the dashboard but they don’t have access similar to admin privileges.

Only they will be able to change their user profile details.

Regards

Mar 15, 2023 at 2:06 pm in reply to: Download Manager 6.3.0 #184853

Spectator

Hello,

Unfortunately, it’s outside of our policy and the updated files are directly integrated into a user account, thus we can’t manually download them.

We appreciate your understanding regarding this.

Regards

Viewing 25 posts - 351 through 375 (of 2,803 total)

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