Humayon

Hi,

Thank you for your response.

Please ensure that you have added the password field in your Gravity form and then only it will show.

Regards

Hello,

Thank you for your reply.

As I have mentioned, it’s not depended on the pro version and the form field will generate from the form you will set in the Form Lock.

Please check now we have added password field in the demo here: https://try.wpdownloadmanager.com/download/test-8/

Regards

Hi,

Thank you for your cooperation.

We have checked your issue and it seems It is happening due to file write permission in dir /wp-content/uploads/wpdm-cache/ .

Cany you please check your server setting regarding this?

Regards

Hello,

Our dev team is checking your issue and we will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Hi,

Please check now.

Your order should be active now.

Have a good day!

Hello,

Thank you for writing to us.

Please spare us some time while we investigate your query.

Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hello,

Thank you for your response.

It appears that You have 4 active subscriptions, you can check them all from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases if you want to cancel any subscription, please send an order note from the order details page.

With Regards

Hi,

Based on the accounts team, it appears that all of your charges are regarding order renewal fees, you can check them from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello Merten,

You are welcome and glad to hear that.

If you need help with anything else, don’t hesitate to open a new thread.

Have a good day.

Hi,

Thank you for your patience and cooperation.

As of now, can you please add the below code at the end of your active theme’s functions.php?

add_filter( 'gform_pre_send_email', 'before_email' , 10, 4);
function before_email( $email, $message_format, $notification, $entry ) {
	$field_id = get_option('__wpdm_gf_'.$entry['form_id'].'_fieldid');
	$pid = (int)$entry[$field_id];
	$email['message'] .= '<hr/>Package Name: '.get_the_title($pid);
	return $email;
}

Also, we will add the [wpdm_package_title] shortcode in the next update.

Regards

Hi,

Thank you for writing to us.

First, can you please try with this setting to check further: https://prnt.sc/3GB4zKjzwzt4

If still, the problem exists then, It is hard to determine the issue without looking at your website.
​
So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.