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Fahim

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Viewing 21 posts - 26 through 46 (of 46 total)
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Jul 7, 2018 at 7:42 am in reply to: Shortcode Package Icons Not Showing #80376

Fahim
Member

Hi,

Please give the link of the page where the issue is happening.
Also please provide the temporary login information in a private reply.\

Thank you.

Jul 7, 2018 at 7:40 am in reply to: How to use Box to store your files and allow users to download them from me #80373

Fahim
Member

Hi,

Please install this add-on: https://www.wpdownloadmanager.com/download/box-com-explorer/
Then you can add files from box.com which will be available for users to download.

Thank you.

Jul 7, 2018 at 7:13 am in reply to: Preview image #80370

Fahim
Member

Hi,

Sorry for the late response.
From Downloads> Add new> Set featured image you can add a preview image of your download file.

Thank you.

Jul 3, 2018 at 3:38 am in reply to: No data available in table #80078

Fahim
Member

Hi,

Please provide your login information in a private reply to check this issue.

Thank you.

Jul 2, 2018 at 4:30 pm in reply to: newest items list error #80055

Fahim
Member

Hi,

In the shortcode: [wpdm-archive category="214,215,216,223" cat_view="sidebar" button_style="default" link_template="link-template-button.php" order_by="date" order="desc" items_per_page="20"]
you didn’t add the newly added doc’s category ID (274). That’s why it is not showing.

Thank you.

Jun 24, 2018 at 3:38 pm in reply to: Multiple downloads from one IP in history #79491

Fahim
Member

Hi,

It is not possible to limit download per IP. But you can set limit per user role or per user using this add-on: https://www.wpdownloadmanager.com/download/download-limit/

Thank you.

Jun 24, 2018 at 2:47 pm in reply to: Edit / Control Table Columns #79490

Fahim
Member

Hi,

Yes, you can control which columns to show for the [wpdm_all_packages] shortcode.

Here is the shortcode:
[wpdm-all-packages items_per_page="20" jstable=1 order_by="date" order="DESC" cols="title|post_content|package_size|download_link" colheads="Title|Description|Size|Download"]

For more information please check this link: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Thank you.

Jun 23, 2018 at 4:54 am in reply to: Download Manager will not save. #79449

Fahim
Member

Hi,

Please send the Login information in a private reply. Then we’ll check the issue.

Thank you.

Jun 13, 2018 at 2:00 pm in reply to: All files labelled 0.00KB ? #78951

Fahim
Member

Hi,

I see that you have uploaded the files from Amazon S3. If you upload files from any cloud storage, you will have to manually give the file size. For entering file size please go to “edit file>Package Settings>File Size” and enter the file size there. Screenshot: https://prnt.sc/juhi3c.

Thank you.

Jun 13, 2018 at 9:54 am in reply to: “no data available in table” message after site migration #78931

Fahim
Member

Hi,

Please add this in your shortcode: cols="page_link,file_count,download_count|categories|update_date|download_link"

Example:
[wpdm-all-packages items_per_page="10" cols="page_link,file_count,download_count|categories|update_date|download_link" categories="product-rubber-black" jstable=1 order="ASC"]

Thank you.

Jun 13, 2018 at 8:35 am in reply to: bulk import: custom template page and tags #78924

Fahim
Member

Hi,

There is a sample file which can help you. Here is the link : https://demo.wpdownloadmanager.com/wpdmpro/wp-content/plugins/download-manager/sample.csv

Thank you.

Jun 13, 2018 at 8:31 am in reply to: Redirect after logging in #78922

Fahim
Member

Hi,

1. Please update your Download Manager plugin. Then go to Downloads>Settings>Frontend
and select login and registration page. (Screenshot: https://prnt.sc/jud9cg )
2. You can use W3 Total Cache plugin. Link: https://wordpress.org/plugins/w3-total-cache/

3. You can renew the license by clicking “Renew Now” button from your orders.
(Screenshot: https://prnt.sc/jud751 )

4. Please update your Download Manager plugin.

Thank you.

Jun 12, 2018 at 9:09 am in reply to: Call to undefined method WPDM\Package::validateMasterKey() #78847

Fahim
Member

Hi,

We can’t login https://photonengr.com/wp-admin here using your given information. Please give the administrator login information.

Thank you.

Jun 12, 2018 at 8:25 am in reply to: All files labelled 0.00KB ? #78836

Fahim
Member

Hi,

Please provide your login information in a private reply. We’ll check this issue.

Thank you.

Jun 12, 2018 at 8:22 am in reply to: “no data available in table” message after site migration #78835

Fahim
Member

Hi,

Your polylang plugin is causing the issue. We deactivated it and everything is working fine now. Please contact polylang developer.

Thank you.

Jun 12, 2018 at 8:06 am in reply to: “no data available in table” message after site migration #78831

Fahim
Member

Hi,

We are doing it now.

Thank you.

Jun 11, 2018 at 8:10 am in reply to: “no data available in table” message after site migration #78740

Fahim
Member

Hi,

We have to temporarily disable some Plugins to check this issue. May we disable some plugins to pinpoint the issue?

Thank you.

Jun 11, 2018 at 8:00 am in reply to: Tag's problem #78738

Fahim
Member

Hi,

Please send your information to support@wpdownloadmananger.com

Thank you.

Jun 9, 2018 at 6:59 am in reply to: Error Centric template fresh wp install #78595

Fahim
Member

Hi,

Please send your login information in a private reply. We’ll set up the centric theme or any other theme for you.

Thank you.

Jun 7, 2018 at 7:42 am in reply to: Tag's problem #78346

Fahim
Member

Hi,
Please send the Login information in a private reply. Then we shall check the issue.

Thank you.

Jun 7, 2018 at 7:32 am in reply to: Error Centric template fresh wp install #78339

Fahim
Member

Hi,

1. Though the footer widgets are with the theme framework, We didn’t implement the footer widget here. So you can’t use the footer widgets.

2. We will fix the related download problem in the next update. If you need to fix this now, please follow this steps:
i) Go to your ‘WordPress installation directory’/themes/centric
ii) Then open the file single-wpdmpro.php
iii) Go to line number 75 and add ‘//’ before the line “echo wpdm_similar_packages(get_the_ID(), 8);”

Thank you.

Viewing 21 posts - 26 through 46 (of 46 total)
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