Shahjada

I tried to import “2015.08.18 – NOVA BoD Meeting Minutes ” and it executed successfully ( http://vetadvocates.staging.wpengine.com/download/2015-08-18-nova-bod-meeting-minutes-9/ ). But, It seems like the package list ( http://vetadvocates.staging.wpengine.com/wp-admin/edit.php?post_type=wpdmpro ) already has multiple duplicates, you first need to empty the package list to make a clean import.

sFTP Errors:

Error:            Authentication failed.
Error:            Critical error: Could not connect to server

If you talking about theme template, please check this:

Template Files

It could be an issue with mail function in your server, may you please contact with server/hosting support to check the issue, also please give me temporary wp-admin login info in a private reply, I shall check this too.

You can use our single click update feature after you update to v4.6.2 manually, as wpdownloadmanager.com moved to https from http, auto update will not work with older versions due to URL change.

Hi,
I tested it setting administrator download limit = 2, and found it working fine.

https://www.evernote.com/l/AV32wpefwbFHR51Luv8nkbIjTe5n9gHw57gB/image.png

If you were testing it by clicking the same download link, it will not work, as in the same session, when you click links from the same package, it will be counted as 1.

Plase update your copy to v4.6.2 to fix the issue.

Please give me temporary wp-admin login info in a private reply, also let me know if you are importing files from dir or using CSV file.

Please send wp-admin and FTP login info in private reply.

Yes, that is only possible if you keep those files in a publicly accessible folder.

Okay now, sorry for the issue, it was with category access settings. However, we have fixed it for next update, also updated on your site.

Please give me the URL where you getting the issue and temporary wp-admin login info in a private reply.

Please update to latest version of wpdm pro manually, as wpdownloadmanager.com moved to https from http, auto update will not work with old versions.

Issue adjusted, license is active now, had to change http://www.wpdownloadmanager.com/ to https://www.wpdownloadmanager.com/

v4.6.2 is active now, you can migrate data from Admin Menu Downloads Settings Migrate Tab

Got the issue, update is coming within next 24 hours.

All you need to do is adding shortcode [wpdm_file_cart] on a page to show file cart, And keep single file download activate with packages. Additionally, you need to keep [file_list] tag in link or page template to show file list.

“How do you get rid of the file name – “name.pdf”” <— may you please explain it a little with an example URL.

If you are not using the latest version ( v.4.6.2 ), please update your copy to fix license issue.

If you are not using the latest version ( v.4.6.2 ), please update your copy to fix license issue.  But if you are moving the site from dev or production, please give me your license key in a private reply, I shall unlock it for you.

File cart will not work with email lock yet.  I tested email lock here https://www.cromsource.com/hbdev/download/email-lock-test/ and it is working fine, may you please give me an URL if you are seeing issue anywhere.

Haha, Awesome, as long as it works fine for you :D.

Now doc preview only will work for public files, however, we are coming with advanced doc preview add-on soon, where you can show the doc preview is more advanced and creative way. Until then, you may use [pdf_thumb] tag to show a pdf preview with the 1st page, but you need “Imagick” libs active in your server for that.

Please give me the URL and temporary wp-admin login info in a private reply to check the issue.

It was because you didn’t check the option “Increase download count on individual file download”. However, I enabled the option and tracking should be ok now.

Give me your google account login in a private reply, I shall set it up there for you.