Shahjada

@shopfloorautomations, your license key was linked with sfa.shopfloorautomations.ne, however, I’ve unlocked it now, please try again.

@webmasteralphaplus-ca, your key is also unlocked.

The issue was with 2.9.50, current free version is 2.9.53, in the middle, there were 2 other releases. I already confirmed you in my reply #60568, it is resolved.

They were fixed in both free and pro version before they publish it, as they actually published it after we confirmed them about the fix.

If you are not using latest version please update your copy, otherwise, please give me your license key in a private reply.

It is a server setting, please ask server/hosting support to increase max upload file size, however, if you want to do it by yourself, here is the solution: https://stackoverflow.com/questions/22873240/php-upload-max-filesize-not-changing or you can upload unzipped plugin dir ( download-manager ) to /wp-content/plugins/ dir using FTP

Okay, don’t worry, we shall introduce a filter hook there with the next update of the plugin.

Yes, possible with some customization. And it may take around 6-8 hours of custom work.

Probably, any assigned category has “All Visitor” selected, as a package also inherits access from assigned categories. Doc:

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/#allowaccess

Don’t worry deleting plugin files will never delete your data, however, please download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/purchases/ and update your copy.

Actually not exactly sure why that is happening, so, we need to check it in your installation. For that, we need wp-admin login and FTP access.

Please give me temporary wp-admin login info in a private reply to check your issue.

When you are migrating, if you copy the files from the current site, you will not face the issue.

Please give me temporary wp-admin login info in a private reply to check your issue. Also, add ftp access to check error log.

Please give me temporary wp-admin login info in a private reply to check your issue.

If you want to add custom field with email lock option, you need to create those from here:

Admin Menu Downloads Settings Quick Forms Tab

Social lock options don’t capture any user data, however, a new add-on named social connect coming soon for that purpose.

That may take around 4 hours.

Please give me ftp info too, I don’t see plugin editor menu.

That is a placeholder text coming from extended shortcode add-on ( http://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/ ). You may simply find and replace the text from the file, or give me temporary wp-admin login info in a private reply, I shall do that for you.

Recently, we had changed some template, so you need to copy the template files again. Your suggestion is noted.

Please give me your license key in a private reply, I shall unlock that for you. Also, send temporary wp-admin login info to check if there is any other reason behind this.

Please give me temporary wp-admin login info in a private reply to check your issue.

Please give me temporary wp-admin login info in a private reply to check your issue.

Seems like mail function in your server is not working properly, may you please contact server/hosting support.

Are you talking about creating a package from the frontend? In that case, you need to use shortcode wpdm_frontend. Doc: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/