Shahjada

You simply need to put the code at the end of the active theme’s functions.php

Hi,
To set a initial default value, you will need the following add-on:

WPDM Default Values

As I’ve seen in your video, your server is returning 503 Service Unavailable, the error is not related to plugin, it is related to your server, please try disabling any security plugin you are using, or please contact server/hosting support.

May you please ask your your to record the situation and send a short video, please ask them to keep browser console ( https://developer.mozilla.org/en-US/docs/Tools/Browser_Console ) open.

I already checked that user earlier, working fine for me in every browser Safari, FF, Chrome, EDGE, also checked from different GEO location, working fine.

Hi,
Those 2 account login worked perfectly for me:
https://www.evernote.com/l/AV0zHmjDo0tGZpbWBhD_lke3O_JIoTBbzvIB/image.png

I also tried from different browser and networks, it is working fine and not triggering any error.

Please ask your users to send any screenshot or video of the error they are seeing.

We already have fixed that issue, may you please send me a standard user login info to check.

Please give me temporary wp-admin login info in a private reply or mail to support@wpdownloadmanager.com to check your issue.

There is a shortcode in for that, but only available with the pro version.

Hi,
Please give me your link and temporary wp-admin login info in a private reply to check. It is probably a cache issue, may need to exclude the download links from cache if you are using a cache plugin.

WPDM will work fine in any standard WordPress environment. But, for the cloudways managed hosting, You need to contact their support.

You can customize the email templates using integrated editing in both free and pro versions.

There is no direct shortcode for showing file list, but you can achieve that in the following way:

# Create a link template using only the template tag [file_list] and save it
# Now use the template ID of newly created template with package shortcode [wpdm_package id='PID' template='NEW_FILELIST_TEMPLATE_ID']

Hello @coumoliv,
the parameter should be remains=1.
I’ve tested here : https://yenedesigns.com/download-limit/
And it is working fine.

Hi,
The issue is fixed, updated in your site too. It was a integer value comparison issue in wpdm-functions.php

Hi,
Okay, now I’ve tested with all major browsers in windows and mac, it is working fine everywhere.

Hi, please give me temporary wp-admin login info in a private reply to check your issue.

Hi,
Looks like a JavaScript conflict. Please send me temporary wp-admin login info in a private reply to check your issue.